About the Role
Job Details
Description
Afterhours Scheduling Coordinator Winnipeg
Do your life’s best work with us!
An Afterhours Scheduling Care Coordinator plays a critical role in ensuring a seamless and positive experience for clients and their families by effectively managing the scheduling of direct care providers within a high-volume contact center environment. This role demands a strong focus on maintaining continuity of care, meeting client requirements, and adhering to scheduling protocols. As the primary point of contact, the Afterhours Care Coordinator must excel in problem-solving and communication, ensuring all stakeholders, including clients, families, care providers, and referral sources, are well-supported.
**Casual Hours Available up to Full Time**
Shift Availabilities:
Rotation 1: Monday - Friday 4:30am-9:30am + Every Saturday and Sunday 5:30am-5:30pm
Rotation 2: Monday - Friday 4:30am-9:30am + Every Saturday and Sunday 6:30am-6:30pm
Rotation 3: Monday - Friday 3:00pm-11:30pm + Every Saturday and Sunday 6:30am-6:30pm
Rotation 4: Monday - Friday 3:00pm-11:30pm + Every Saturday and Sunday 9:30am-9:30pm
Rotation 5: Monday - Friday 3:00pm-11:30pm + Every Saturday and Sunday 12:30pm-12:30am
Rotation 6: Monday - Friday 3:00pm-12:30am + Every Saturday and Sunday 12:30pm-12:30am
Rotation 7: Monday - Friday 4:30pm-12:30am + Every Saturday and Sunday 6:30am-6:30pm
Rotation 8: Monday - Friday 4:30pm-12:30am + Every Saturday and Sunday 12:30pm-12:30am
We are currently seeking individuals who can work a minimum of 33-40 hours per week. Please note, working on weekends and statutory holidays are a requirement. Must have 7 days of availability to be considered. You will be scheduled 8 hours MAX per day and have two weekdays off based on business needs.
This position will be hybrid, a combination of remote and in office work with a possibility to return to office Full-time.
**Please note, training will be in office, must have first 4 weeks of open availability i.e. 4:30am-9:30am and evenings 3:30pm-11:30pm**
Orientation for this role is March 8 and 9 In Office 0900-1600.
For the first 4 weeks you MUST be available: Monday, March 10: 3:30pm-7:30pm, Tuesday, March 11: 3:30pm-7:30pm or 0430-0930 and 1530-2130 to attend training sessions i.e.., March 10-14 and March 17-21. You wont require to attend all 5 days, however, you need to be available to attend all sessions as they are scheduled based on the training teams availability.
This position does require you to have your own equipment i.e. Laptop - your laptop should have a minimum resolution of 1080p and have Windows 10 or 11. An external monitor is recommended. You will need to be close to your modem (7 feet) to connect a desk phone that will be provided to you.
work in MANITOBA
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