About the Role
Reporting to the Call Centre Supervisor, the Bilingual Customer Service Representative is responsible for providing legendary customer service when answering customer phone calls in French and English to process orders, answer general inquiries and address customer issues in an inbound Call Centre environment.
Location: Onsite at Cabela's Corporate Office (25 De Baets St., Winnipeg, MB)
Process customer orders
Troubleshoot to resolve customer order issues and escalate priority customer issues as required
Provide customers with product and service information
Research requested information using available resources
Follow up on customer calls when necessary
Ability to speak French and English
Professional telephone etiquette
Strong verbal communication skills
Strong customer service, prproblem-solvingand interpersonal skills
Basic computer skills
Must have availability to work a variety of shifts
Previous customer service, Call Centre, or sales experience is an asset
Call Centre Hours of Operation:
Monday to Friday: 7:00am – 9:00pm
Saturday, Sunday, Holidays: 8:30am – 5:00pm
Bass Pro Shops & Cabela’s welcomes applications from people with disabilities.
Accommodations are available upon request during the assessment and selection process.
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
Fun work environment
Unlimited career advancement opportunities
Bass Pro Cares Fund