Customer Care Admin Assistant - Valley Fiber

About the Role

What You’ll Do:

– Invoice new Residential and Business accounts, including service calls.
– Process plan changes, disconnections, hibernations, and apply credit requests.
– Print, stuff, stamp, and mail customer paper bills.
– Process customer refunds and equipment returns.
– Manage the invoicing inbox and internal chat groups.
– Set payment deadlines for delinquent residential accounts.
– Review suspension lists and send collection warnings.
– Write off accounts to collections.
– Maintain and update customer accounts, ensuring accuracy and completeness.
– Perform filing and data entry tasks.
– Verify that discounts and promotions are accurately applied to customer accounts.

We thank all those who apply, however only those selected for further consideration will be contacted. Please submit your resume to hr@valleyfiber.ca.