The Alan Sauvé Endowment Fund offers financial awards to students to support their pursuit of fulfilling and lasting careers in customer service. This is accomplished through educational and professional development opportunities.
The Alan Sauvé Scholarship program was initiated in 2017. Annually, during the Manitoba Excellence in Customer Contact Achievement Awards (MECCA) Gala, we organize a silent auction, with the net proceeds contributing to an expanding fund. To maintain the sustainability of this endowment fund, we welcome donations all year round.
Who was Alan Sauvé?
Alan Sauvé participated on the MCCA Board of Directors for over a decade, demonstrating an unwavering commitment to the organization and its mission. His tenure on the board spanned more than 10 years, during which he held the esteemed position of MCCA Board of Director Chair for two consecutive terms, showcasing his leadership capabilities and dedication to the association's goals.
Following his time as Chair, Alan continued to contribute his expertise and guidance as the Past Chair for an additional two years, ensuring a smooth transition and continuity of vision for the board and its initiatives. Throughout his time with MCCA, Alan emerged as a strong supporter of the organization, tirelessly advocating for transformative changes within the call centre landscape in Manitoba. He recognized the challenges faced by the industry, particularly during periods of economic uncertainty and evolving consumer expectations.
Alan's proactive approach to leadership positioned him as a true industry leader, as he consistently promoted positive change and innovation in the customer service sector. His efforts were especially significant during years marked by volatility, where he worked diligently to inspire confidence and resilience within the customer service community in Manitoba.
In addition to his role on the board, Alan collaborated closely with the Sector Council program, the provincial government, and various like-minded agencies across the country. This collaborative approach allowed him to foster relationships that were crucial for the advancement of the call centre industry. By engaging with stakeholders at multiple levels, Alan was able to advocate effectively for the needs and interests of the sector, ensuring that the voices of those within the industry were heard and considered in policy-making and strategic planning. His commitment to building a robust network of support for the call centre community has left a lasting impact that will resonate for years to come.
In 2017, a scholarship program was established to ensure emerging leaders had the opportunity to access ongoing professional development opportunities.
As part of the Alan Sauvé Scholarship program, recognition awards are handed out each year at our MECCA Awards Gala.
This award honors an individual who demonstrates a positive perspective and attitude in their workplace, home, and community. These are the key qualities Alan sought in his emerging leaders.
Self-motivated
Team player
Seeks learning opportunities for self improvement
Positive member of the community and workplace
Gives of themselves without expectation of personal gain
Open to new perspectives and willing to try new ideas
The awards are offered based on a comprehensive list of core values that industry representatives, comprising seasoned professionals and experts in the field, have meticulously determined to be essential characteristics for workers in customer service.
These core values serve as a foundational framework that guides the behavior, attitudes, and performance of customer service personnel. They encompass a wide range of attributes, including but not limited to, effective communication skills, empathy, problem-solving abilities, and a strong commitment to customer satisfaction. Each of these characteristics plays a pivotal role in fostering positive interactions between employees and customers, ultimately enhancing the overall customer experience. Furthermore, the selection process for these awards not only recognizes individuals who exemplify these values but also encourages a culture of excellence within the industry, motivating others to strive for similar standards of professionalism and dedication in their customer service roles.
Team Work
Reliability
Work Ethic
Integrity
Innovation
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