The Top 5 Customer Service Skills for 2026 have arrived based on feedback from our Industry Partners. As we look ahead to the ever-evolving landscape of customer service, it becomes increasingly clear that the demands and expectations of consumers are shifting rapidly. In this dynamic environment, let's dive into the must-have skills that every customer service professional will need to excel not just in 2026, but in the years that follow as well! In an age where communication is more crucial...

Are you aiming to establish a successful career in customer service? For 27 years, MCCA has been collaborating with and supporting Manitoba's contact center industry. We are dedicated to building an inspired workforce. Unsure of where to begin? Follow these simple steps, and we're confident you'll have the foundation for success! Take a customer service assessment to gain insight into your compatibility with a career in customer service. Find out more at https://www.mbcustomercontact.org/eval...

2026 MECCA Awards - Celebrating People, Process and Performance. People are the driving force behind the success of our dynamic Industry! Congratulations to all of the award winners and nominees. Many thanks to our sponsors - TWCC Contact Centre Services, RBC and Manitoba Blue Cross. 2026 MECCA Awards - the power of business! We are excited to announce all of the Organization Award winners from the MECCA Gala hosted February 20, 2026 at the Caboto Centre. ORGANIZATIONS continue to set...