Register today for the 2026 Virtual Leadership Conference scheduled for May 19 to 22. Due to the success of our 2025 Virtual Leadership Conference that focused on Building Better Supervisors, this year's conference theme will focus on "The 7 Sacred Teachings - as guiding principles in Leadership" . This course series is crafted for both Indigenous and Non-Indigenous leaders, emphasizing collaboration to embrace Indigenous values through the 7 Sacred Teachings. Each module will examine how to...

The Customer Service Professional Certificate Program is designed to equip individuals with the essential skills and knowledge required to excel in the field of customer service. This comprehensive program covers a wide range of topics that are crucial for anyone looking to enhance their career in customer relations, whether they are entering the workforce for the first time or seeking to improve their existing skill set. The curriculum is crafted to provide a blend of theoretical knowledge...

The Top 5 Customer Service Skills for 2026 have arrived based on feedback from our Industry Partners. As we look ahead to the ever-evolving landscape of customer service, it becomes increasingly clear that the demands and expectations of consumers are shifting rapidly. In this dynamic environment, let's dive into the must-have skills that every customer service professional will need to excel not just in 2026, but in the years that follow as well! In an age where communication is more crucial...