The POWER of Teamwork! October 5 to 9 - Customer Service Week Teamwork is an essential component of success in any organization. It harnesses the collective strengths, skills, and perspectives of individuals to achieve a common goal. When people come together, they create a synergy that can lead to innovative solutions and greater efficiency than any individual effort could achieve alone. Effective teamwork involves clear communication, mutual respect, and a shared vision. Each member of a...

Call Centres often serve as the frontline of customer interaction. When agents feel confident and supported, they handle calls more effectively, leading to better customer experiences and improved productivity. Yet, many call centres struggle with high turnover, low morale, and inconsistent service quality. The key to overcoming these challenges lies in empowering agents with the right tools, training, and environment. Call Centre agent’s workstation with headset and dual monitors Building...

MCCA has published their revised 2026 Training Solutions catalog of professional development courses. New and updated courses for 2026-27 are available starting on page 18. Making Training and Development Part of Your Corporate Landscape THINK provides leading-edge training customized to meet your needs. In addition, numerous courses are available right now to upskill and reskill your workforce, including new workers. Our unique advantage as a trusted training provider in Manitoba is that...