The Manitoba government is helping protect Manitobans from the impacts of global trade tariffs. Through a three-year, $18.2 million investment from the Government of Canada, the Canada-Manitoba Workforce Tariff Response Program is designed to support workers, businesses and communities directly and indirectly impacted by tariffs, including steel, softwood lumber and other sectors. The program's six pathways offer different types of support depending on a worker's situation, whether they are...

In today's fast-paced business environment, knowing how to assess your customer service team is more important than ever. Exceptional customer service can drastically elevate a company’s reputation and drive customer loyalty. Given that 70% of customers say they would recommend a brand because of friendly customer service, having the right assessment tools in place is vital. We will explore various MCCA assessment strategies for evaluating both potential and current customer service...

CALL FOR BOARD OF DIRECTOR NOMINATIONS Is this the LEADERSHIP opportunity for you? The Manitoba Customer Contact Association (MCCA) seeks a candidate to nominate for the Board of Directors. This individual should possess the skills, experience, and values crucial for MCCA's ongoing growth and success in a competitive and complex Industry. Benefits of Serving as a Board of Director: make the most of your membership investment. Increasing your involvement will enable you to meet more people...