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Elevating the Customer Experience
Elevating the Customer Experience

Wed, Nov 27

|

Winnipeg

Elevating the Customer Experience

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Time & Location

Nov 27, 2024, 9:00 a.m. – 12:00 p.m.

Winnipeg, 135 Innovation Drive, Winnipeg, MB R3T 6B6, Canada

About the Event

In our ever-evolving world, CX has emerged as a critical differentiator for companies in a whole range of industries. While providing good customer service is essential and expected, transforming it into a great customer experience can set you apart from the competition. Customers expect organisations to provide better value and experiences that enrich their lives.

What you will learn:

  1. Skills for active listening and empathy

  2. Tips for personalisation and tailored engagement

  3. Proactive and effective communication strategies for success

  4. Dealing with feedback - improving your service skill set

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Educating, Inspiring and Serving since 1995

Email: bruce@mcca.mb.ca

Phone: 204-290-2800

Address: 100 -135 Innovation Drive - University of Manitoba Smartpark

Winnipeg, MB R3T 6A8

   

 

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Sector Council Program funding provided by:

The Government of Canada                 The Manitoba Government

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