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Time & Location
Nov 27, 2024, 9:00 a.m. – 12:00 p.m.
Winnipeg, 135 Innovation Drive, Winnipeg, MB R3T 6B6, Canada
About the Event
In our ever-evolving world, CX has emerged as a critical differentiator for companies in a whole range of industries. While providing good customer service is essential and expected, transforming it into a great customer experience can set you apart from the competition. Customers expect organisations to provide better value and experiences that enrich their lives.
What you will learn:
Skills for active listening and empathy
Tips for personalisation and tailored engagement
Proactive and effective communication strategies for success
Dealing with feedback - improving your service skill set
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