Our Training Solutions

MCCA has developed several certificate courses that are widely recognized and respected by various industry partners, educational institutions, and post-secondary establishments throughout Manitoba. These certificate programs are tailored to equip participants with essential professional skills that are critical for achieving success in the dynamic and ever-evolving customer contact industry within the province.

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Each course is structured to provide comprehensive training that encompasses both theoretical knowledge and practical applications, ensuring that learners are well-prepared to meet the demands of employers in this field. 

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It’s certainly not as easy as it sounds. Every person is unique. So, it only makes sense that personal development will look different for everyone. But what does it actually mean?

Personal development is looking inward and focusing on ways to better yourself. Personal development increases your self-awareness, your self-esteem, increases your skills, and fulfills your aspirations.  

There are plenty of benefits to personal development. Personal growth isn’t easy, but the benefits will make the journey worthwhile. If you're ready to make a change to improve the quality of your life, consider how personal and professional development courses can help.

Why invest in customized training?

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When it comes to training, it’s important to cover the basics and set a good foundation. However, only covering the basics or “check-the-box” solutions could leave your people short on skills, as the content often lacks the connection back to their specific job roles and responsibilities. When learners cannot connect the training content back to their daily responsibilities, they are often unable to apply the new knowledge they received.

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By adding solutions tailored and customized to your organization’s unique needs, you can create more opportunities for your people to gain the skills they need to perform and develop in their roles.

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A leader is one who knows the way, goes the way, and shows the way. – John C. Maxwell

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Our Leadership Development sessions are designed to give new and future supervisors, team leads, managers and others who lead employees the tools they need to excel in their positions. Successful leaders will balance the demands of daily tasks, while inspiring employees, and managing process and procedures to achieve personal and organizational goals.

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Invest in your leaders today and see improvements in employee morale, engagement and productivity tomorrow! 

The role of an administrative support professional has evolved significantly over the past 20+ years. Today, there are hundreds of job titles that qualify as administrative support.
 

In today’s business environment, the position is an extension of the executive team as tasks become more automated and admins are more efficient than ever. Admins are business partners to the executives, departments, and companies they support. They are often one of the few employees in a company who know the entire business and is expected to understand how the company’s unique business system works. 
 

Discover your intellectual, organizational, and interpersonal abilities today by attending seminars and workshops that consistently meet the growing demands of business.

The Customer Contact Industry is unique because it touches all other industries, giving us a diverse perspective on customer service.
 

We have designed tools and techniques that work in any industry by focusing on WHAT to do but more importantly HOW to do it.
 

Sprinkle in Why the techniques work, When to use them and Who benefits from them and you have adaptable skills to use with anyone in any situation!

In partnership with the University of Manitoba, Extended Education, the Certificate in Applied Management (CAM) was designed to provide individuals the opportunity to combine management studies with applications relevant to their own careers.
 

CAM participants will work on their management, team leadership, communications and industry skills as they earn a UM certificate.
 

Your customized professional development begins with Applied Management’s three core courses. Next, you choose electives from UM's many options. You may also choose to develop a customized course or courses with them.
 

In addition to the core and elective courses with the University of Manitoba, participants will complete 72 course hours with MCCA.

Get to know your candidates with our comprehensive portfolio of assessments. Combine assessments to reveal insights across the many dimensions of an individual.
 
Our web-based assessments offer a variety of aptitude, personality, and skills tests that analyze a wide number of traits and abilities.

Identify strengths and weaknesses by testing cognitive aptitude, essential skills, and personality.

Our Customer Service Professional training has been developed to provide the tools you need in customer facing roles.

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Training includes the role customer service providers have in delivering service excellence, using emotional intelligence, savvy communication and in dealing with difficult customers. Using the skills and strategies in this course, we feel confident that you will be able to move forward while improving your business performance.

THINK provides leading-edge training customized to meet your needs. In addition, numerous courses are available right now to upskill and reskill your workforce, including new workers.

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Our unique advantage as a trusted training provider in Manitoba is that we work with you to clearly define your training requirements and customize solutions to fit your specific needs. We also provide instructors that have both academic and industry credentials, supplying your staff with immediately applicable, industry-specific skills.