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Meet Our Team

Board of Directors

Executive

Chair - Sheri Banville, BellMTS - Customer Account Specialist

Vice Chair - Christina Kenny, MBC - Manager Customer Services

Past Chair - Kevin Shaw, RBC - Senior Director, Credit Advice Centre

Secretary/Treasurer - Meagan Gillespie, Skybridge Americas - Training Manager

Executive Director - Bruce Rose

Directors

Ali Hussain, Rogers Communication - Manager, Consumer Experience

Alyx Cady, Petline Insurance - Director, Customer Operations

Jaclynn Saunders, RBC Credit Advice Center - Senior Manager

Belinda Manzano, Manitoba Public Insurance - Assistant Manager

Chad Stott, Scootaround - Director Rental Services

Ralph De Jong, TWCC - VP Client Relations and Business Development

Crystal Silva, Keyloop - Senior Manager

The MCCA Board of Directors is a passionate group of business leaders within Manitoba’s customer contact Industry. From startups to multinationals and SME’s, they have a breadth of knowledge that guides the direction of the organization to help create the conditions where member companies can thrive and grow. 

Staff

Contact us at any time to ask questions or find our more about developing the skills you need to succeed at work and in your everyday life.

01

Bruce Rose, Executive Director

bruce@mcca.mb.ca

204-975-6468

02

Jaxon Ross, Training and Events 

events@mcca.mb.ca

204-975-6467

03

Helen Reimer, Bookkeeping (contract)

*for all accounting inquiries email events@mcca.mb.ca

04

Rick Wang, Marketing (contract)

*for all marketing inquiries email bruce@mcca.mb.ca

05

Work Place Trainers (contract)

Kerry Mealey Holmes

Andrea Canada

Lila Larson

Michelle Clarke

*for all training inquiries email events@mcca.mb.ca

Did You Know?

THINK, a division of MCCA, was established to meet the growing demands of our customers. Over twenty years ago, we began delivering quality training for the Customer Contact Centre Industry. Our reputation for developing engaging and effective training is recognized by a variety of industries and the demand for our services continues to grow. We believe all organizations benefit from investing in continuing professional and personal development opportunities.

Let us help you and your team - connect with knowledge.

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