Meet Our Team
Board of Directors
Executive
Chair - Sheri Banville, BellMTS - Customer Account Specialist
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Vice Chair - Christina Kenny, MBC - Manager Customer Services
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Past Chair - Kevin Shaw, RBC - Senior Director, Credit Advice Centre
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Secretary/Treasurer - Meagan Gillespie, Skybridge Americas - Training Manager
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Executive Director - Bruce Rose
Directors
Ali Hussain, Rogers Communication - Manager, Consumer Experience
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Alyx Cady, Petline Insurance - Director, Customer Operations
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Jaclynn Saunders, RBC Credit Advice Center - Senior Manager
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Belinda Manzano, Manitoba Public Insurance - Assistant Manager
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Chad Stott, Scootaround - Director Rental Services
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Ralph De Jong, TWCC - VP Client Relations and Business Development
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Crystal Silva, Keyloop - Senior Manager
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The MCCA Board of Directors is a passionate group of business leaders within Manitoba’s customer contact Industry. From startups to multinationals and SME’s, they have a breadth of knowledge that guides the direction of the organization to help create the conditions where member companies can thrive and grow.
Staff
Contact us at any time to ask questions or find our more about developing the skills you need to succeed at work and in your everyday life.
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Work Place Trainers (contract)
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Kerry Mealey Holmes
Andrea Canada
Lila Larson
Michelle Clarke
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*for all training inquiries email events@mcca.mb.ca
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Did You Know?
THINK, a division of MCCA, was established to meet the growing demands of our customers. Over twenty years ago, we began delivering quality training for the Customer Contact Centre Industry. Our reputation for developing engaging and effective training is recognized by a variety of industries and the demand for our services continues to grow. We believe all organizations benefit from investing in continuing professional and personal development opportunities.
Let us help you and your team - connect with knowledge.
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