Meet Our Team
Board of Directors
Executive
Chair - Sheri Banville, BellMTS - Customer Account Specialist
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Vice Chair - Christina Kenny, MBC - Manager Member Services
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Past Chair - Kevin Shaw, RBC - Senior Director, Credit Advice Centre
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Secretary/Treasurer - Meagan Gillespie, Skybridge Americas - Training Manager
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Executive Director - Bruce Rose
Directors
Ali Hussain, Rogers Communication -
Senior Manager, Consumer Experience
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Alyx Cady, Petline Insurance - Director, Customer Operations
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Jaclynn Saunders, Director Advice Center Home Advisor, Mortgage Retention COE
and Assistant Center Director Advice center Winnipeg
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Belinda Manzano, Manitoba Public
Insurance - Assistant Manager
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Chad Stott, Scootaround - VP GM WHILL
and Scootaround Mobility Services NA
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Ralph De Jong, TWCC - VP Client Relations and Business Development
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Crystal Silva, Keyloop - Head of Managed Services Delivery
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The MCCA Board of Directors is a passionate group of business leaders within Manitoba’s customer contact Industry. From startups to multinationals and SME’s, they have a breadth of knowledge that guides the direction of the organization to help create the conditions where member companies can thrive and grow.
Staff
Contact us at any time to ask questions or find our more about developing the skills you need to succeed at work and in your everyday life.
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Work Place Trainers (contract)
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Kerry Mealey Holmes
Andrea Canada
Lila Larson
Michelle Clarke
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*for all training inquiries email events@mcca.mb.ca
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Did You Know?
THINK, a division of MCCA, was established to meet the growing demands of our customers. Over twenty years ago, we began delivering quality training for the Customer Contact Centre Industry. Our reputation for developing engaging and effective training is recognized by a variety of industries and the demand for our services continues to grow. We believe all organizations benefit from investing in continuing professional and personal development opportunities.
Let us help you and your team - connect with knowledge.
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