Meet Our Team
Board of Directors
Executive
Chair - Christina Kenny, MBC
Manager, Member Services
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Vice Chair - Meagan Gillespie, Skybridge Americas - Sr Manager Employee Success
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Secretary/Treasurer - Jaclynn Saunders, Director RBC Advice Center Home Advisor, Mortgage Retention COE and Assistant Center Director Advice Center Winnipeg
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Past Chair - Sheri Banville
Executive Director - Bruce Rose
Directors
Ali Hussain, Rogers Communication -
Senior Manager, Consumer Experience
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Hannah Murphy, Petline Insurance - Team Leader, Service
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​Belinda Manzano, Manitoba Public
Insurance - Assistant Manager
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Irene Sangilan, Johnston Group Inc. -
Manager CS Optimization
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Ralph De Jong, TWCC - CEO, Contact Centre Services​
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Stacey Cann, 911 Communications, Winnipeg Fire Paramedic Services - Director
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Michael Chornopyshchuk, CBI Home Health - Director Operations
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The MCCA Board of Directors is a passionate group of business leaders within Manitoba’s customer contact Industry. From startups to multinationals and SME’s, they have a breadth of knowledge that guides the direction of the organization to help create the conditions where member companies can thrive and grow.
Staff
Contact us at any time to ask questions or find our more about developing the skills you need to succeed at work and in your everyday life.
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Work Place Trainers (contract)
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Kerry Mealey Holmes
Andrea Canada
Lila Larson
Michelle Clarke
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*for all training inquiries email events@mcca.mb.ca
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Did you Know?
The Manitoba Customer Contact Association (MCCA) was established in 1997 with the primary objective of fostering and supporting the growth and development of the contact centre industry within the province of Manitoba. Since its inception, the association has played a pivotal role in uniting various stakeholders involved in the contact centre sector, including businesses, service providers, and industry professionals.
By creating a collaborative environment, the MCCA aims to enhance the overall standards and practices within the industry, ensuring that both employees and employers benefit from shared knowledge and resources.
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Are you aware that MCCA is composed of two divisions designed to aid human resource training in Manitoba? These divisions are Think and Manitoba Customer Service.
Discover more information below –
Divisions
THINK, a division of MCCA, was established to meet the growing demands of our customers. Over twenty years ago, we began delivering quality training for the Customer Contact Centre Industry. Our reputation for developing engaging and effective training is recognized by a variety of industries and the demand for our services continues to grow. We believe all organizations benefit from investing in continuing professional and personal development opportunities.
Let us help you and your team - connect with knowledge.
Manitoba Customer Service, a division of Manitoba Customer Contact, was established with the primary objective of significantly enhancing customer service education across a diverse range of businesses operating within the province. This initiative recognizes the critical role that exceptional customer service plays in fostering strong relationships between businesses and their customers, ultimately leading to increased customer loyalty and satisfaction.
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By providing tailored training programs, workshops, and resources, Manitoba Customer Service aims to equip employees at all levels with the essential skills and knowledge necessary to deliver outstanding service experiences.
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Manitoba Customer Service is committed to cultivating a culture of service excellence that permeates all sectors of the economy, ultimately contributing to the overall growth and prosperity of Manitoba's business landscape.
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MCS - empowering your growth.
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