WHO WE ARE
The Manitoba Customer Contact Association (MCCA) was established in 1997 with the primary objective of fostering and supporting the growth and development of the contact centre Industry within the province of Manitoba. Since its inception, the association has played a pivotal role in uniting various stakeholders involved in the contact centre sector, including businesses, service providers, and industry professionals.
By creating a collaborative environment, the MCCA aims to enhance the overall standards and practices within the Industry, ensuring that both employees and employers benefit from shared knowledge and resources.
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​Our investment promise to you is to:​
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Focus on long term issues and strategic vision
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Deliver programming to support employee development
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Facilitate partnerships that support attraction to the industry
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Promote the industry as one offering rewarding careers
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Commit to ensuring long-term sustainability
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Become a Member and join our ever-expanding network committed to delivering the best customer experience.
Our Goals
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An increasing number of members are engaged, recognized and enriched by the partnership with MCCA and each other.
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Our programs and events foster Industry growth and performance excellence.
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The Industry is seen as a great place to work and grow a successful career.
What We Do
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Promote the development and sustainability of a growing, healthy and dynamic industry
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Provide access to current and innovative “best practices”
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Deliver meaningful high quality training, including industry certification
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Share knowledge about industry information, trends and challenges
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Present opportunities for partnering networking and showcasing services and/or products
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Recognize excellence within the contact centre industry
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Enhance the industry’s profile and public perception
Divisions
Are you aware that MCCA is composed of two divisions designed to aid human resource training in Manitoba? These divisions are Think and Manitoba Customer Service.
Discover more information below –
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Think was established to meet the growing demands of our customers. Over twenty years ago, we began delivering quality training for the Customer Contact Centre Industry. Our reputation for developing engaging and effective training is recognized by a variety of industries and the demand for our services continues to grow. We believe all organizations benefit from investing in continuing professional and personal development opportunities.
Let us help you and your team - connect with knowledge.
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Manitoba Customer Service, a division of Manitoba Customer Contact, was established with the primary objective of significantly enhancing customer service education across a diverse range of businesses operating within the province. This initiative recognizes the critical role that exceptional customer service plays in fostering strong relationships between businesses and their customers, ultimately leading to increased customer loyalty and satisfaction.
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By providing tailored training programs, workshops, and resources, Manitoba Customer Service aims to equip employees at all levels with the essential skills and knowledge necessary to deliver outstanding service experiences.
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Manitoba Customer Service is committed to cultivating a culture of service excellence that permeates all sectors of the economy, ultimately contributing to the overall growth and prosperity of Manitoba's business landscape.
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MCS - empowering your growth.