Sharing Ideas and Resources from Industry Influencers 

At the June 2026 Annual General Meeting the 2026-27 MCCA Board of Directors were announced as follows: Executive Chair - Christina Kenny, MBC Manager, Member Services ​ Vice Chair - Meagan Gillespie, Skybridge Americas - Sr Manager Employee Success ​ Secretary - Jaclynn Saunders, Director RBC Advice Center Home Advisor, Mortgage Retention COE and Assistant Center Director Advice Center Winnipeg ​ Past Chair - Sheri Banville, BellMTS Executive Director - Bruce Rose Directors

Message from the Chair This past year has been one of continued growth, resilience, and collaboration for our association and the customer contact Industry across Manitoba. As organizations continue to adapt to changing customer expectations, evolving technologies, and workforce challenges, our members have consistently demonstrated innovation, professionalism, and a commitment to service excellence. I would like to extend a special thank you to Bruce Rose, Executive Director

Starting September 9, 2026, MCCA will offer a course for the Customer Service Professional Certificate program. If you want further information about this certificate program, please reach out to the MCCA Office at mbcustomercontact@gmail.com. This certificate program offers several benefits, including improved skill development, academic acknowledgment, personal growth, and the chance to connect with like-minded individuals. MCCA - empowering tomorrow's leaders, unlocking op