Sharing Ideas and Resources from Industry Influencers 

CALL FOR BOARD OF DIRECTOR NOMINATIONS Is this the LEADERSHIP opportunity for you? The Manitoba Customer Contact Association (MCCA) seeks a candidate to nominate for the Board of Directors. This individual should possess the skills, experience, and values crucial for MCCA's ongoing growth and success in a competitive and complex Industry. Benefits of Serving as a Board of Director: make the most of your membership investment. Increasing your involvement will enable you to m

ANNUAL GENERAL MEETING June 16, 2026 - 5:30 pm Caboto Centre 1055 Wilkes Avenue Winnipeg, Manitoba Food and Refreshments – 5:30 pm to 6:00 pm Meeting starts at 6:00 pm Meeting Agenda 1. Welcome Message – MCCA Board of Director’s Chair 2. Presentation - "Making Accountability Safe" Making Accountability Safe In today’s fast-paced Contact Centre environment, performance depends on more than metrics—it depends on people feeling safe to speak up, learn, and suppor

Register today for the 2026 Virtual Leadership Conference scheduled for May 19 to 22. Due to the success of our 2025 Virtual Leadership Conference that focused on Building Better Supervisors, this year's conference theme will focus on "The 7 Sacred Teachings - as guiding principles in Leadership" . This course series is crafted for both Indigenous and Non-Indigenous leaders, emphasizing collaboration to embrace Indigenous values through the 7 Sacred Teachings. Each module wi