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Events

  • Transforming Customer Complaints into Opportunities
    Transforming Customer Complaints into Opportunities
    Tue, Dec 05
    Virtual Delivery
    Dec 05, 2023, 9:00 a.m. – 12:00 p.m.
    Virtual Delivery
    Dec 05, 2023, 9:00 a.m. – 12:00 p.m.
    Virtual Delivery
    You will create approaches to maintain a positive attitude, even when dealing with difficult people and difficult issues.
  • The ART of Coaching
    The ART of Coaching
    Thu, Dec 07
    Delivered via ZOOM.
    Dec 07, 2023, 9:00 a.m. – 12:00 p.m.
    Delivered via ZOOM.
    Dec 07, 2023, 9:00 a.m. – 12:00 p.m.
    Delivered via ZOOM.
  • Critical Thinking
    Critical Thinking
    Mon, Dec 11
    Delivered via ZOOM.
    Dec 11, 2023, 9:00 a.m. – 12:00 p.m.
    Delivered via ZOOM.
    Dec 11, 2023, 9:00 a.m. – 12:00 p.m.
    Delivered via ZOOM.
  • Industry Round Table
    Industry Round Table
    Thu, Dec 14
    100 Innovation Drive | UofM Smartpark
    Dec 14, 2023, 9:00 a.m. – 1:00 p.m.
    100 Innovation Drive | UofM Smartpark, 100 Innovation Dr, Winnipeg, MB R3T 6A8, Canada
    Dec 14, 2023, 9:00 a.m. – 1:00 p.m.
    100 Innovation Drive | UofM Smartpark, 100 Innovation Dr, Winnipeg, MB R3T 6A8, Canada
    MCCA members unite annually to discuss topics and trends that shape the MB customer contact industry.
  • Sane & Satisfied
    Sane & Satisfied
    Thu, Dec 14
    Winnipeg
    Dec 14, 2023, 9:00 a.m. – 10:00 a.m. CST
    Winnipeg, 100 Innovation Dr, Winnipeg, MB R3T 6A8, Canada
    Dec 14, 2023, 9:00 a.m. – 10:00 a.m. CST
    Winnipeg, 100 Innovation Dr, Winnipeg, MB R3T 6A8, Canada
    Tools for Improving Mental Health, Resiliency and Engagement in the Workplace
  • Dealing with Difficult People
    Dealing with Difficult People
    Fri, Dec 15
    Delivered Virtually
    Dec 15, 2023, 9:00 a.m. – 12:00 p.m.
    Delivered Virtually
    Dec 15, 2023, 9:00 a.m. – 12:00 p.m.
    Delivered Virtually
    Here’s the lowdown on not-so-nice people, how to spot them, and how to deal with difficult people — both in and out of the workplace.
  • Customer Service Professional Training
    Customer Service Professional Training
    Mon, Dec 18
    Delivered Virtually
    Dec 18, 2023, 9:00 a.m. – 3:00 p.m.
    Delivered Virtually
    Dec 18, 2023, 9:00 a.m. – 3:00 p.m.
    Delivered Virtually
    Our Customer Service Professional training has been developed to provide the tools you need in customer facing roles.
  • Happy Holidays
    Happy Holidays
    Fri, Dec 22
    Winnipeg
    Dec 22, 2023, 9:00 a.m. – Jan 02, 2024, 9:00 a.m.
    Winnipeg, 135 Innovation Dr #100, Winnipeg, MB R3T 6E3, Canada
    Dec 22, 2023, 9:00 a.m. – Jan 02, 2024, 9:00 a.m.
    Winnipeg, 135 Innovation Dr #100, Winnipeg, MB R3T 6E3, Canada
    We believe in KINDNESS!
  • Psychological Safety
    Psychological Safety
    Wed, Jan 24
    Zoom conferencing
    Jan 24, 2024, 9:00 a.m. – 12:00 p.m.
    Zoom conferencing
    Jan 24, 2024, 9:00 a.m. – 12:00 p.m.
    Zoom conferencing
    Creating a culture where people share their best ideas
  • Manitoba Excellence in Customer Contact Achievement Awards
    Manitoba Excellence in Customer Contact Achievement Awards
    Thu, Feb 22
    Winnipeg
    Feb 22, 2024, 5:00 p.m. – 10:00 p.m.
    Winnipeg, 281 Donald St, Winnipeg, MB R3C 5S4, Canada
    Feb 22, 2024, 5:00 p.m. – 10:00 p.m.
    Winnipeg, 281 Donald St, Winnipeg, MB R3C 5S4, Canada
    Celebrating People, Process and Performance
  • Building Better Supervisors
    Building Better Supervisors
    Fri, Mar 15
    100 Innovation Drive | UofM Smartpark
    Mar 15, 2024, 9:30 a.m. – 4:00 p.m.
    100 Innovation Drive | UofM Smartpark, 100 Innovation Dr, Winnipeg, MB R3T 6A8, Canada
    Mar 15, 2024, 9:30 a.m. – 4:00 p.m.
    100 Innovation Drive | UofM Smartpark, 100 Innovation Dr, Winnipeg, MB R3T 6A8, Canada
    Qualities of an Effective Supervisor: Identify the key skills and attributes of an effective supervisor and assess your strengths and areas that require development.
  • Unlocking Employee Potential
    Unlocking Employee Potential
    Thu, Mar 21
    Zoom conferencing
    Mar 21, 2024, 9:00 a.m. – 12:00 p.m.
    Zoom conferencing
    Mar 21, 2024, 9:00 a.m. – 12:00 p.m.
    Zoom conferencing
    Do you want to get the best out of your employees?
  • Project Management
    Project Management
    Thu, Apr 18
    Winnipeg
    Apr 18, 2024, 9:30 a.m. – 3:30 p.m.
    Winnipeg, 135 Innovation Dr #100, Winnipeg, MB R3T 6E3, Canada
    Apr 18, 2024, 9:30 a.m. – 3:30 p.m.
    Winnipeg, 135 Innovation Dr #100, Winnipeg, MB R3T 6E3, Canada
  • ELCP 2024
    ELCP 2024
    Tue, Apr 23
    Winnipeg
    Apr 23, 2024, 9:30 a.m. – 1:00 p.m.
    Winnipeg, 135 Innovation Dr #100, Winnipeg, MB R3T 6E3, Canada
    Apr 23, 2024, 9:30 a.m. – 1:00 p.m.
    Winnipeg, 135 Innovation Dr #100, Winnipeg, MB R3T 6E3, Canada
  • Train the Trainer
    Train the Trainer
    Wed, May 08
    Winnipeg
    May 08, 2024, 9:30 a.m. – 3:30 p.m.
    Winnipeg, 135 Innovation Dr #100, Winnipeg, MB R3T 6E3, Canada
    May 08, 2024, 9:30 a.m. – 3:30 p.m.
    Winnipeg, 135 Innovation Dr #100, Winnipeg, MB R3T 6E3, Canada
    An introduction to Adult learning
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