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Events

  • Dealing with Difficult Customers
    Dealing with Difficult Customers
    Multiple Dates
    Thu, Nov 27
    Delivered Virtually via Zoom
    Nov 27, 2025, 9:00 a.m. – 12:00 p.m.
    Delivered Virtually via Zoom
    Here’s the lowdown on not-so-nice people, how to spot them, and how to deal with difficult people — both in and out of the workplace.
  • The Platinum Rule
    The Platinum Rule
    Multiple Dates
    Tue, Dec 02
    Via Zoom Conferencing
    Dec 02, 2025, 9:00 a.m. – 12:00 p.m.
    Via Zoom Conferencing
  • Customer Expectations - Setting the Standard for Success
    Customer Expectations - Setting the Standard for Success
    Multiple Dates
    Tue, Dec 09
    Virtual Event via Zoom Conferencing
    Dec 09, 2025, 9:00 a.m. – 12:00 p.m.
    Virtual Event via Zoom Conferencing
  • Artificial Intelligence (AI) - transforming customer interactions
    Artificial Intelligence (AI) - transforming customer interactions
    Multiple Dates
    Wed, Dec 10
    Virtual event via Zoom Conferencing
    Dec 10, 2025, 9:00 a.m. – 12:00 p.m.
    Virtual event via Zoom Conferencing
  • MCCA Industry Round Table
    MCCA Industry Round Table
    Thu, Dec 11
    Winnipeg
    Dec 11, 2025, 9:00 a.m. – 1:00 p.m.
    Winnipeg, 100 Innovation Dr, Winnipeg, MB R3T 6A8, Canada
  • What is CRM?
    What is CRM?
    Multiple Dates
    Thu, Dec 11
    Via Zoom Conferencing
    Dec 11, 2025, 9:00 a.m. – 12:00 p.m.
    Via Zoom Conferencing
  • Customer Service Professional Training 2025
    Customer Service Professional Training 2025
    Multiple Dates
    Wed, Dec 17
    Delivered Virtually via Zoom
    Dec 17, 2025, 9:00 a.m. – 3:00 p.m.
    Delivered Virtually via Zoom
    Our Customer Service Professional training has been developed to provide the tools you need in customer facing roles.
  • What is CRM?
    What is CRM?
    Multiple Dates
    Thu, Jan 08
    Via Zoom Conferencing
    Jan 08, 2026, 9:00 a.m. – 12:00 p.m.
    Via Zoom Conferencing
  • Customer Service Professional Training 2026
    Customer Service Professional Training 2026
    Multiple Dates
    Wed, Jan 14
    Delivered Virtually via Zoom
    Jan 14, 2026, 9:00 a.m. – 3:00 p.m.
    Delivered Virtually via Zoom
    Our Customer Service Professional training has been developed to provide the tools you need in customer facing roles.
  • Dealing with Difficult Customers
    Dealing with Difficult Customers
    Multiple Dates
    Tue, Jan 20
    Delivered Virtually via Zoom
    Jan 20, 2026, 9:00 a.m. – 12:00 p.m.
    Delivered Virtually via Zoom
    Here’s the lowdown on not-so-nice people, how to spot them, and how to deal with difficult people — both in and out of the workplace.
  • Customer Service Professional Training 2026
    Customer Service Professional Training 2026
    Multiple Dates
    Wed, Feb 11
    Delivered Virtually via Zoom
    Feb 11, 2026, 9:00 a.m. – 3:00 p.m.
    Delivered Virtually via Zoom
    Our Customer Service Professional training has been developed to provide the tools you need in customer facing roles.
  • What is CRM?
    What is CRM?
    Multiple Dates
    Thu, Feb 12
    Via Zoom Conferencing
    Feb 12, 2026, 9:00 a.m. – 12:00 p.m.
    Via Zoom Conferencing
  • The Platinum Rule
    The Platinum Rule
    Multiple Dates
    Tue, Feb 24
    Via Zoom Conferencing
    Feb 24, 2026, 9:00 a.m. – 12:00 p.m.
    Via Zoom Conferencing
  • Customer Service Professional Training 2026
    Customer Service Professional Training 2026
    Multiple Dates
    Wed, Mar 11
    Delivered Virtually via Zoom
    Mar 11, 2026, 9:00 a.m. – 3:00 p.m.
    Delivered Virtually via Zoom
    Our Customer Service Professional training has been developed to provide the tools you need in customer facing roles.
  • Dealing with Difficult Customers
    Dealing with Difficult Customers
    Multiple Dates
    Tue, Mar 17
    Delivered Virtually via Zoom
    Mar 17, 2026, 9:00 a.m. – 12:00 p.m.
    Delivered Virtually via Zoom
    Here’s the lowdown on not-so-nice people, how to spot them, and how to deal with difficult people — both in and out of the workplace.
  • Customer Service Professional Training 2026
    Customer Service Professional Training 2026
    Multiple Dates
    Wed, Apr 08
    Delivered Virtually via Zoom
    Apr 08, 2026, 9:00 a.m. – 3:00 p.m.
    Delivered Virtually via Zoom
    Our Customer Service Professional training has been developed to provide the tools you need in customer facing roles.
  • Customer Service Professional Training 2026
    Customer Service Professional Training 2026
    Multiple Dates
    Wed, May 13
    Delivered Virtually via Zoom
    May 13, 2026, 9:00 a.m. – 3:00 p.m.
    Delivered Virtually via Zoom
    Our Customer Service Professional training has been developed to provide the tools you need in customer facing roles.
  • Dealing with Difficult Customers
    Dealing with Difficult Customers
    Multiple Dates
    Tue, May 19
    Delivered Virtually via Zoom
    May 19, 2026, 9:00 a.m. – 12:00 p.m.
    Delivered Virtually via Zoom
    Here’s the lowdown on not-so-nice people, how to spot them, and how to deal with difficult people — both in and out of the workplace.
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Educating, Inspiring and Serving since 1995

Email: bruce@mcca.mb.ca

Phone: 204-290-2800

Address: 100 -135 Innovation Drive - University of Manitoba Smartpark

Winnipeg, MB R3T 6A8

   

 

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Manitoba Customer Service and THINK are divisions of MCCA

 

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