Helping Hands

This course provides introductory knowledge on how to write a resume as well as basic interview skills to help accelerate your job search. 

What's Empathy Got to do With it!

Empathy is a soft, sometimes abstract tool in our toolkit that can lead to hard, tangible results. Reasoning helps us understand another person's thoughts, feelings, reactions, concerns, motives. This means truly making an effort to stop and think for a moment about the other person's perspective in order to begin to understand where they are coming from

Professionalism in the Workplace

Professionalism isn't wearing a suit or carrying a suitcase, rather it is the combination of attitude, appearance and manners. Professionalism is the conduct, aims, or qualities that characterize or mark a profession or a professional person.​

Customer Service Professional

Customer Service Professional training provides participants with a firm foundation in the standards and strategies for success within the customer service/customer enhancement industry. This course promotes self-reflection on existing behaviours and outlines best practices and strategies for communication, including tactics for both handling and understanding difficult customers. 

Elevated Communication 

Help build trust in our organization through elevated communication techniques. Create clarity for internal and external customers, discover the power of questioning techniques, analyze various barriers to effective communication and explore the crucial component of body language.

Emotional Intelligence

Emotional Intelligence is the ability to manage ourselves and our relationships effectively by identifying, assessing, and managing the emotions of oneself, others, and groups. In this workshop, we explore the key components of emotional intelligence: Self-Awareness, Self-Management, Social Awareness, Internal Motivation and Social Skills. 

Critical Thinking
 
Solving problems in the workplace today can be quite complex and laborious.
Finding the right solution within budget can be a challenge. Traditional methods of solving problems may be exhausted leaving our teams frustrated and out of answers.

Boosting Your Social Intelligence 
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Social Intelligence reflects having an ability to take another's perspective concerning a situation, learn from past experiences, and apply that learning to the changes in social interactions.

FISH Philosophy of Customer Service
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The 4 practices of FISH:
Be There - to be there means that you are fully present. 
Play - tapping into your natural way of being creative and having fun. 
Make Their Day - To make someone’s day is about finding the simple ways to connect with others, to serve or delight them in a meaningful way.
Choose Your Attitude - While you can’t control what happens to you, you can decide how to respond.