MCCA has developed several certificate courses that are widely recognized and respected by various industry partners, educational institutions, and post-secondary establishments throughout Manitoba. These certificate programs are tailored to equip participants with essential professional skills that are critical for achieving success in the dynamic and ever-evolving customer contact industry within the province.
Each course is structured to provide comprehensive training that encompasses both theoretical knowledge and practical applications, ensuring that learners are well-prepared to meet the demands of employers in this field. By focusing on key competencies such as effective communication, problem-solving, and customer relationship management, MCCA's programs aim to enhance the employability of graduates and foster a workforce that is adept at navigating the complexities of customer interactions.
Furthermore, the collaboration with industry partners ensures that the curriculum remains relevant and aligned with current market trends, thereby maximizing the potential for career advancement and professional growth for those who complete these certificate programs.
Certificate in Applied Management
In partnership with the University of Manitoba, Extended Education, the Certificate in Applied Management (CAM) was designed to provide individuals the opportunity to combine management studies with applications relevant to their own careers.
Participants in the CAM program will engage in a comprehensive development process that focuses on enhancing their management capabilities, refining their team leadership qualities, improving their communication skills, and deepening their understanding of industry-specific practices. The curriculum is designed to provide practical, hands-on learning experiences that equip participants with the tools they need to navigate complex organizational challenges effectively. By fostering a collaborative environment, participants will also learn how to motivate and lead diverse teams, ensuring that they are well-prepared to tackle the demands of today's dynamic business landscape. In addition, the program emphasizes the importance of effective communication, teaching participants how to convey their ideas clearly and persuasively, which is essential for successful leadership. As they progress through the coursework, participants will not only acquire valuable knowledge but also build a robust professional network that can support their career advancement.
Learn more at https://www.mbcustomercontact.org/applied-management.
Contact Centre 101
Contact Centre 101 is a comprehensive two-week course designed to equip individuals with the essential knowledge and skills necessary for thriving in the dynamic and fast-paced Customer Contact Centre Industry. This course not only delves into the critical elements that are specific to the industry, such as understanding customer relationship management, effective communication techniques, and the use of various customer service technologies, but also emphasizes the development of transferable skills that are invaluable across various career paths.
Participants will engage in interactive learning experiences, including role-playing scenarios, group discussions, and hands-on activities that simulate real-world customer interactions. By the end of the course, attendees will have a solid foundation in customer service principles, problem-solving strategies, and conflict resolution skills, all of which are vital for ensuring customer satisfaction and fostering positive relationships.
The curriculum is designed to set participants on a clear path to success throughout their careers, providing them with not only the technical know-how but also the confidence and professionalism required to excel in various roles within the customer contact sector. This course serves as an essential stepping stone for anyone looking to advance their career in customer service, making it an invaluable investment in their professional development.
Find the path to CUSTOMER SERVICE Employment
Labor market information indicates that the customer contact Industry in Manitoba will be looking to employ 2000+ individuals over the next 2 years.
Find the right path to employment with our "Top 5 Skills to Employment" training program.
Training includes:
Telephone Communication
Email Communication
Dealing with Difficult Customers
Time Management
Computer Technology
Providing participants with the right tools to support employment in the customer contact Industry is important to us and to you.
The 7 Sacred Teachings - as Guiding Principles in Leadership
This series is designed for Indigenous and Non-Indigenous leaders with a focus on collaboration towards the return to Indigenous values through the 7 Sacred Teachings.
Each module will explore how to apply each of these teachings in the context of leadership roles.
This course is for anyone transitioning to a leadership role or for those currently in leadership to help bolster their skills with the additional benefit of Indigenous teachings.
Emerging Leaders Certificate Program
The Emerging Leaders Certificate Program is a comprehensive educational initiative designed specifically to empower leaders at various stages of their careers to effectively navigate and thrive amidst the constant changes and challenges present in today's fast-paced Call Centre workplace. In an industry characterized by rapid technological advancements, evolving customer expectations, and increasing competition, this program plays a crucial role in equipping participants with the necessary tools and strategies to lead effectively.
To learn more, contact MCCA at events@mcca.mb.ca
MCCA - where service meets excellence.
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