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Elevating the Customer Experience
Elevating the Customer Experience

Thu, Aug 21

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Delivered via Zoom

Elevating the Customer Experience

Time & Location

3 more dates

Aug 21, 2025, 9:00 a.m. – 11:30 a.m.

Delivered via Zoom

About the Event

In our ever-evolving world, CX has emerged as a critical differentiator for companies in a whole range of industries. While providing good customer service is essential and expected, transforming it into a great customer experience can set you apart from the competition. Customers expect organisations to provide better value and experiences that enrich their lives.


What you will learn:


  1. Skills for active listening and empathy

  2. Tips for personalisation and tailored engagement

  3. Proactive and effective communication strategies for success

  4. Dealing with feedback - improving your service skill set


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