Mastering AI in your Contact Center

Mastering AI in your Contact Center

AI in the call center can automatically track and score agent performance, successful resolutions, and script compliance while also coaching your employees. This improves service quality and the agent experience by providing more objective, holistic insights into performance and coaching opportunities.

Topics being discussed in this session include:

• Leveraging AI to meet growing interaction volumes

• Future trends and use cases as AI grows more sophisticated

• The changing role of the customer service professional agent