Wed, Sep 18
|Session to be delivered via ZOOM
Telephone Communication
Project a polished image that exudes competence and confidence.
Time & Location
Sep 18, 2024, 9:00 a.m. – 12:00 p.m.
Session to be delivered via ZOOM
About the Event
Overview
As someone who utilizes the telephone as a primary source of business transactions, you are on the front lines and in the most important position within your organization. Your phone behavior can dictate what your customers think of your company. Our telephone skills training can help you overcome the challenge of becoming an effective representative of your organization.
As the first line of defense, your telephone skills can make or break your company.Â
What You'll Learn
How to make a good impression, say "no" in a positive manner and other telephone courtesy rules
The H.E.A.T. method for call management – Hear, Empathize, Acknowledge, Take Control
Conversational techniques to build customer service
How to deal with difficult callers using effective words and phrases to keep their cool and yours
How to leave a professional voice message
And much more!
Who Will Benefit
Sales professionals, receptionists, secretaries, customer service professionals and anyone who communicates with customers over the telephone will benefit from this training.
Fees:
Members - $99
Future Members - $149
To register for this session connect with events@mcca.mb.ca.