Telephone Communication

Overview

As someone who utilizes the telephone as a primary source of business transactions, you are on the front lines and in the most important position within your organization. Your phone behavior can dictate what your customers think of your company. Our telephone skills training can help you overcome the challenge of becoming an effective representative of your organization.

As the first line of defense, your telephone skills can make or break your company. 

What You'll Learn

How to make a good impression, say "no" in a positive manner and other telephone courtesy rules

The H.E.A.T. method for call management – Hear, Empathize, Acknowledge, Take Control

Conversational techniques to build customer service

How to deal with difficult callers using effective words and phrases to keep their cool and yours

How to leave a professional voice message

And much more!

Who Will Benefit

Sales professionals, receptionists, secretaries, customer service professionals and anyone who communicates with customers over the telephone will benefit from this training.

Fees:

Members - $99

Future Members - $149

To register for this session connect with events@mcca.mb.ca.