Tue, Aug 11
|Virtual Delivery via Zoom Conferencing
Transforming Customer Complaints into Opportunities
You will create approaches to maintain a positive attitude, even when dealing with difficult people and difficult issues.
Time & Location
Aug 11, 2026, 9:00 a.m. – 12:00 p.m.
Virtual Delivery via Zoom Conferencing
About the Event
Transforming Customer Complaints into Opportunities
Complaints are not to be feared! If handled with empathy, they are an opportunity to create stronger customer relationships and opportunities for improvement. In this course, you will explore the variety of causes of complaints, identify ways to neutralize negative attitudes and follow a process that deals with both the emotional and logical elements of complaints. You will create approaches to maintain a positive attitude, even when dealing with difficult people and difficult issues.
Date: March 12, 2024
Time: 9:00 am to 12 noon | Virtual Delivery
Registration Fees:
Members: $99