top of page
Transforming Customer Complaints into Opportunities
Transforming Customer Complaints into Opportunities

Wed, Feb 07

|

Virtual Delivery via Zoom

Transforming Customer Complaints into Opportunities

You will create approaches to maintain a positive attitude, even when dealing with difficult people and difficult issues.

Registration is closed
See other events

Time & Location

Feb 07, 2024, 9:00 a.m. – 12:00 p.m.

Virtual Delivery via Zoom

About the Event

Transforming Customer Complaints into Opportunities

Complaints are not to be feared! If handled with empathy, they are an opportunity to create stronger customer relationships and opportunities for improvement. In this course, you will explore the variety of causes of complaints, identify ways to neutralize negative attitudes and follow a process that deals with both the emotional and logical elements of complaints. You will create approaches to maintain a positive attitude, even when dealing with difficult people and difficult issues.

Date: February 7, 2024

Time: 9:00 am to 12 noon | Virtual Delivery

Registration Fees:

Members: $99

Non-Members: $149

Topics covered:

  • Causes of complaints
  • Neutralizing negative attitudes
  • Understanding your customer
  • Emotional  and logical elements of complaints
  • Remaining positive
  • Dealing with difficult people

To register for this training contact events@mcca.mb.ca.

Share This Event

Manitoba Customer Contact.png

Educating, Inspiring and Serving since 1995

Email: bruce@mcca.mb.ca

Phone: 204-975-6468

Address: 100 -135 Innovation Drive - University of Manitoba Smartpark

Winnipeg, MB R3T 6A8

   

 

Stay Up to Date 

Thanks for submitting!

Sector Council Program funding provided by:

The Government of Canada                 The Manitoba Government

Untitled design.png

© 2023 MCCA. Powered and secured by Wix |  Governance  |  Privacy Policy

bottom of page