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Transforming Customer Complaints into Opportunities
Transforming Customer Complaints into Opportunities

Tue, Mar 12

|

Virtual Delivery via Zoom

Transforming Customer Complaints into Opportunities

You will create approaches to maintain a positive attitude, even when dealing with difficult people and difficult issues.

Time & Location

Mar 12, 2024, 9:00 a.m. – 12:00 p.m.

Virtual Delivery via Zoom

About the Event

Transforming Customer Complaints into Opportunities

Complaints are not to be feared! If handled with empathy, they are an opportunity to create stronger customer relationships and opportunities for improvement. In this course, you will explore the variety of causes of complaints, identify ways to neutralize negative attitudes and follow a process that deals with both the emotional and logical elements of complaints. You will create approaches to maintain a positive attitude, even when dealing with difficult people and difficult issues.

Date: March 12, 2024

Time: 9:00 am to 12 noon | Virtual Delivery

Registration Fees:

Members: $99

Non-Members: $149

Topics covered:

  • Causes of complaints
  • Neutralizing negative attitudes
  • Understanding your customer
  • Emotional  and logical elements of complaints
  • Remaining positive
  • Dealing with difficult people

To register for this training contact events@mcca.mb.ca.

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