Why First Impressions Matter?

First Impressions Customer Service

Your customer service representatives are the face and voice of your organization. If a first-time customer calls in with an issue and is met with a disinterested, disengaged representative, they are likely to take their business to a competitor in the future. That’s why investing in customer service training is critical to fostering positive first impressions and building the beginning of a long relationship between you and your customers.

Customer service teams often miss the mark by setting out simply to appease an unhappy customer and apply a quick fix. Sure, this approach leaves the customer with no reason to complain, but the interaction doesn’t set your organization apart from the rest.

We will explore a few customer needs your service representatives should meet in order to make meaningful and lasting first impressions and how training can enable your reps to provide stellar customer experiences.

Topics:

Building Trust with your customer

Providing empathetic customer service

Strategies for stress-free problem solving

Open and clear communication

WOW support

If you want customers who continue coming back to your organization, it’s important to equip your customer service reps with the skills they need to:

• Foster trusting relationships with every caller.
• Empathize and connect with the customer.
• Provide thoughtful solutions that address all of the customer’s need and worries.
• Communicate transparently and authentically.
• Provide WOW customer support.

Dates:

June 12

July 11

Augist 15

Fees:

Members - $99

Future members - $149

To register for this training connect with events@mcca.mb.ca.