Wed, Sep 03
|Session will be delivered via Zoom
Why First Impressions Matter?
Customer service training for meaningful customer experiences.
Time & Location
Sep 03, 2025, 9:00 a.m. – 12:00 p.m.
Session will be delivered via Zoom
About the Event
First Impressions Customer Service
Your customer service representatives are the face and voice of your organization. If a first-time customer calls in with an issue and is met with a disinterested, disengaged representative, they are likely to take their business to a competitor in the future. That’s why investing in customer service training is critical to fostering positive first impressions and building the beginning of a long relationship between you and your customers.
Customer service teams often miss the mark by setting out simply to appease an unhappy customer and apply a quick fix. Sure, this approach leaves the customer with no reason to complain, but the interaction doesn’t set your organization apart from the rest.
We will explore a few customer needs your service representatives should meet in order to make meaningful and lasting first impressions and how training can enable your reps to provide stellar customer experiences.
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