Clerk B – Bilingual Billing Representative, Water and Waste

About the Role

Clerk B - Bilingual Billing Representative (English and French)

Department: Customer Engagement and Strategic Services Division, Water and Waste Department

Designated Work Location: Remote with Designated Work Location (4th floor, 185 King St)

Position Type: Up to 5 permanent positions being filled on a temporary basis
Hours of Work: Vary from 11:00 a.m. to 7:00 p.m. Monday to Thursday (3 of 4 days) and 8:30 a.m. to 4:30 p.m. on Friday and Saturday. Offices are closed holiday weekends and shifts are subject to change
Salary: $1,798.30 - $2,105.55 bi-weekly as per the Clerk B classification within the C.U.P.E Collective Agreement

Employee Group: C.U.P.E.

Posting No.: 126745

Closing Date: February 25, 2026

Providing a wide range of services to over half of all Manitobans, The City of Winnipeg is one of the largest employers in Manitoba. We provide a comprehensive range of benefits and career opportunities to our employees. These include competitive salaries, employer-paid benefits, dental and vision care, pension plans, and maternity/parental leave programs. Additionally, we offer education, training, and staff development opportunities to ensure that our employees are equipped with the necessary skills to advance in their careers.

Our Benefits web page provides detailed information about the benefits we offer, and we encourage you to visit it for further information at City of Winnipeg Benefits. We take pride in fostering a respectful, diverse, safe, and healthy workplace where our employees can thrive and achieve their full potential.

Flexible work arrangements, which may include flexible hours, remote work, or a hybrid of remote work may be available; subject to review and approval. Please note that Employees who are approved to work remotely are responsible for and must demonstrate that they are available to return to their Designated Work Location and/or other work location to attend meetings or attend other tasks that occur in person.

The City is committed to attracting and retaining a diverse, skilled workforce that is representative and reflective of the community we serve. Applications are encouraged from equity groups that have been and continue to be underrepresented at the City; Indigenous Peoples, Women, Racialized Peoples, Persons with Disabilities, 2SLGBTQQIA+ Peoples and Newcomers are encouraged to self- declare.

For the purpose of this recruitment, Equity may be a factor in selection. Consideration will be given to Indigenous Peoples, Women, Racialized Peoples, Persons with Disabilities, 2SLGBTQQIA+ Peoples and Newcomers.

In accordance with the applicable collective agreement(s), recruitment and promotion provisions will be considered prior to applying equity strategies. Where permitted, preference will be given to qualified applicants who self-identify as members of the equity group(s) listed above.

Requests for Reasonable Accommodation will be accepted during the hiring process.

Preference to internal applicants may be applied.

Job Profile:

As the Billing Representative you will respond to customer inquiries and accept account information related to billing of utility charges within the Utility Billing Centre.

As the Clerk B – Billing Representative your duties will include:

Respond to customer inquiries and concerns in a courteous and positive manner, verbally and in writing, by:

Determining and clarifying the nature of calls/emails and what action is required
Resolving situations at the initial point of contact, if possible
Explaining departmental policy and procedures in detail (including rationale)
Searching accounts and explaining billings and adjustments
Taking applications and cancellations for service
Obtaining and entering meter readings into the Customer Care and Billing System and calculating consumption to determine normal usage
Exploring reasons for higher or lower than normal water consumption
Calculating and explaining consumption/cost difference between estimated bills and customer provided meter readings
Arranging acceptable payment when customers are unable to pay by the billing due date
Determining the need for meter inspections and scheduling appointments
Initiating customer service requests through work management system
Initiating outbound contact with customers to provide courtesy information

Perform account research, as required.

Perform other related duties consistent with the classification, as required.

Online applications can be submitted at http://www.winnipeg.ca/hr/. For instructions on how to apply and how to attach required documents please refer to our FAQ's or contact 311.