Clerk B - Billing Representative Water and Waste

About the Role

Clerk B – Billing Representative

Posting No: 126286 

Closing Date: September 22, 2025

Job Profile - 

As the Billing Representative you will respond to customer inquiries and accept account information related to billing of utility charges within the Utility Billing Centre.

As the Clerk B – Billing Representative you will: 

1. Respond to customer inquiries and concerns in a courteous and positive manner, verbally and in writing, by:

• Determining and clarifying the nature of calls/emails and what action is required

• Resolving situations at the initial point of contact, if possible

• Explaining departmental policy and procedures in detail (including rationale)

• Searching accounts and explaining billings and adjustments

• Taking applications and cancellations for service

• Obtaining and entering meter readings into the Customer Care and Billing System and calculating consumption to determine normal usage

• Exploring reasons for higher or lower than normal water consumption

• Calculating and explaining consumption/cost difference between estimated bills and customer provided meter readings

• Arranging acceptable payment when customers are unable to pay by the billing due date

• Determining the need for meter inspections and scheduling appointments

• Initiating customer service requests through work management system

• Initiating outbound contact with customers to provide courtesy information 

2. Perform account research, as required. 

3. Perform other related duties consistent with the classification, as required.

Posting No. 126286  - Clerk B - Billing Representative. The posting dates are Monday, September 8, 2025, with a closing date of Monday, September 22, 2025.

Applicants directed to apply at http://www.winnipeg.ca/hr/ during the posting period.