Customer Service Representative (Part-Time) - North West Company

About the Role

Financial Operating Hours:

Monday to Friday - 8:00 am - 9:30 pm
Saturday - 9:00 am - 7:00 pm
Sunday - 12:00 pm - 6:00 pm

Shifts: Must be flexible to work various morning and evening shifts including weekdays, weekends, and holidays.

In your role as the Customer Service Representative at The North West Company (TNWC) in our Winnipeg Customer Contact Centre; you are a trusted front-line expert empowered to provide information and solutions to existing and potential customers regarding WE Financials’ full range of products and services.

Joining TNWC gives you the opportunity for growth and development throughout the company, a competitive salary and benefits package, and to be part of a dynamic and diverse culture.

TNWC is a leading retailer to under-served rural communities and urban neighborhood markets in the following regions: Northern Canada, Western Canada, rural Alaska, the South Pacific islands, and the Caribbean. Our stores offer a broad range of products and services with an emphasis on food. Our value offer is to be the best local shopping choice for everyday household and local lifestyle needs. Check out northwest.ca for more information.

Your Role:

• Provide efficient and effective service to customers on all Financial Services products and service on a variety of inquiries and customer needs.

• Maintain sincere interest in customer satisfaction while delivering superior customer service.

• Provide customers with product and service information, research requested information using available resources, and follow up customer calls when necessary.

• Support credit programs by reviewing accounts, processing customer applications, preparing account reconciliations, and granting credit.

• Process transactions while ensuring the highest standard of customer confidentiality and adhering to strict credit card processing requirements.

• Support prepaid card programs by providing customer validations, resolving inquiries, and reviewing online reporting tools. Adhere to the Government regulations relating to Personal Information Protection and Electronic Documents Act (PIPEDA) and Payment Card Industry Data Security Standards (PCI DSS), Anti Money Laundering (AML), and Know Your Customer (KYC).

• During tax season, answer store and customer inquiries on the status of tax returns.

• Be prepared to multi-task and regularly switch between various communication streams.

• Perform other support activities.

Learn more at https://www.northwest.ca/careers/nwc.