Customer Service Representative - IntouchCX

About the Role

About IntouchCX

IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we obsess about our clients by providing remarkable customer experiences for the world’s most innovative brands.

IntouchCX has been recognized as one of the Best Employers for Diversity in 2022 by Forbes and Statista Inc. This recognition comes after IntouchCX was named by Forbes as one of America’s Best Large Employers for 2022, and a Top Employer for New Grads.

About the Job

We are currently hiring Inbound Customer Service Representatives!

Are you a problem solver? Do you like making meaningful connections with people? Are you interested in a rewarding career working with the world’s most exciting brands?

Our Customer Service Representatives are passionate about delighting customers by making every interaction an unforgettable experience - whether that’s through inbound calls, emails, and/or chats. We want people with personality, who love making an impact with every customer interaction.

We also want people with drive and ambition - people who want a career, not just a job. Punctuality, performance, and positivity will set you up for success!

Benefits of Working as a Customer Service Representative:

• Flexible schedules

• Competitive salary - $17.28/hr (For this specific on-site program)

• Industry-leading benefits - Health, Dental, Vision

• Amazing career growth opportunities

Working as a Customer Service Representative, You Will:

• Assist all customers through inbound calls, emails, and/or chats.

• Communicate a variety of information to the customer.

• Be an active listener and help resolve customer inquiries.

• Provide a meaningful and positive experience with every customer interaction.

• Learn and retain a thorough working knowledge of all existing and new products and services.

Working as a Customer Service Representative, You Have:

• A high school diploma (or equivalent).

• 6 months – 1 year of customer service experience.

• Great communication skills, both verbal and written

• The ability to be consistently ready to work and on time as scheduled.

• The understanding you will be working on site at our state-of-the-art campus in Winnipeg, MB

Availability: Full time (some shifts may depend on availability).

APPLY HERE