Full-Time Inbound Customer Service Representative – Work From Home - TWCC

About the Role

Position: Full-Time Inbound Customer Service Representative – Work From Home 

If you are looking to join a dynamic and diversified team in a fast paced environment that values and respects both its customers and employees then TWCC Contact Centre Services Ltd will be an excellent fit for you. TWCC has opportunities for Customer Service Representatives within its Contact Centre (Remote Model -Work From Home) with paid training commencing in May and July 2024. 

Job Overview:

Successful candidates will provide exceptional service to customers requiring information, support and guidance in an inbound Contact Centre with no sales component. All successful candidates will complete 5 days of self-led training starting at $16.30/hour and can earn up to $18/hour in total compensation plus incentives. Summary of Accountabilities:

▪ Meet or exceed established performance targets/KPI’s; 

▪ Provide complete and accurate information in a professional, courteous and pleasant manner; 

▪ Identify customer’s needs through effective probing and listening; 

▪ Recommend appropriate options and solutions to fulfill customer’s need; ▪ Complete post call documentation accurately and timely.

Required Skills and Attributes: 

• Excellent customer service skills providing a positive customer experience with every call; 

• Proven effective communication skills (listening/verbal/interpretation); 

• Multi skilling (reading, keying and listening); 

• Strong keyboarding and computer skills including an ability to assist with smart phone and multiple PC applications (ie. internet and smart phone navigation); 

• Drive for helping customers and providing engaging, polite, professional and helpful service; • Team player; coachable and open to feedback. 

TWCC will conduct, at no cost to the applicant, a Personal Enhanced Reliability Check (PERC) clearance issued by the Government of Canada

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