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Retail Team Lead - Customer Service

About the Role


Reporting to the Group Sales Manager, the Retail Lead is responsible for overseeing the successful day to day operation of a retail store department.


  • Provide supervision and leadership to the team members of the department, in partnership with the manager

  • Delegate tasks and work assignment to team members by giving clear and concise direction, and follow up to ensure proper execution

  • Foster the growth and development of team members by training various standard operating procedures and processes

  • Ensure team members follow all standard operating procedures and systems processes, following up to provide correction and guidance when needed, and reporting violations to the manager

  • Perform administrative tasks related to their assigned department

  • Provide legendary customer service by identifying and evaluating customers’ needs, and making product recommendations based off this analysis

  • Promote company programs to team members and customers

  • Maintain visual presentation standards including in-store signage, merchandise recovering/front facing, restocking, remerchandising, dusting, and vacuuming sales floor as needed

  • Respond to and resolve customer issues by using good judgment and logic in solving problems and making decisions within the job scope

  • Assist in other areas of the store when business needs dictate


  • Two or more years of supervisory experience in a sales or service environment is preferred

  • Open availability – this position will be required to work store opening and closing shifts, as well as on weekends

  • High school diploma or equivalent is preferred

  • Ability to evaluate customers’ needs and make recommendations based on needs

  • Ability to provide superior customer service and exceed customer’s expectations

  • Ability to use good judgment and logic

  • Experience in a related field or outdoor lifestyle

  • Knowledge of Bass Pro Shops & Cabela’s specific products is an asset

Bass Pro Shops & Cabela’s welcomes applications from people with disabilities.

Accommodations are available upon request during the assessment and selection process.


  • Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

  • Fun work environment

  • Competitive wages

  • Excellent benefits

  • Unlimited career advancement opportunities

  • Bass Pro Cares Fund

Apply Here

work in MANITOBA

Where opportunity and job seekers meet!

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