Sharing Ideas and Resources from Industry Influencers 

Customer service is often the backbone of any business. While it may not always be in the spotlight, a career in this field can present...

Customer Service - the 5 essential skills for a successful career in the industry. Overview Annually, the customer contact industry comes...

This marks Year 6  of the Alan Sauvé Award, which honors an individual or individuals who demonstrate a positive outlook and attitude at...