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Sharing Ideas and Resources from Industry Influencers


How to Master Empathy in Customer Service: Unlocking the Secrets to Connecting with Difficult Customers
In the fast-paced world of customer service, the power of empathy is crucial. Skills and product knowledge certainly matter, but...
mbcustomercontact
Jan 153 min read


Celebrating People, Process and Performance
The Manitoba Excellence in Customer Contact Achievement Awards recognize outstanding achievements in customer service and support. These...
mbcustomercontact
Jan 131 min read


Manitoba Excellence in Customer Contact Awards - People's Choice
MCCA's People's Choice Award for Manitoba’s Favorite Company for Customer Service ​We are the heart of the customer service and CX...
mbcustomercontact
Jan 131 min read
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