Sharing Ideas and Resources from Industry Influencers 

There are many qualities that go into becoming a great leader. But to become truly great requires more than just competency in your Industry. The best leaders are authentic and have a clear vision for what they want to accomplish. As part of this, they aren’t focused on themselves. Instead, they’re focused on lifting others and helping them achieve their potential. When leaders focus first on lifting others, rather than stressing about their own prestige or personal gain, the

Call Centres are frequently referred to as the core of customer experience—dynamic, emotionally intense, and constantly active. Who powers that core? In many instances, women. Women constitute a substantial majority of the contact center workforce worldwide, ranging from entry-level agents to experienced supervisors. They embody patience, empathy, and resilience. However, despite their significant presence and influence, they are frequently underrepresented in boardrooms, dec

The Contact Centre Industry in Manitoba has seen remarkable growth and transformation over the past few years, with women emerging as key leaders and innovators within this dynamic sector. As the demand for customer service and support continues to rise, so too does the opportunity for women to take on significant roles that shape the future of this industry. In Manitoba, women are not only participating in the workforce but are also stepping into leadership positions, drivin