Celebrate Customer Service Week with Manitoba Customer Contact

The POWER of Teamwork!

October 5 to 9 - Customer Service Week

Teamwork is an essential component of success in any organization. It harnesses the collective strengths, skills, and perspectives of individuals to achieve a common goal. When people come together, they create a synergy that can lead to innovative solutions and greater efficiency than any individual effort could achieve alone.

Effective teamwork involves clear communication, mutual respect, and a shared vision. Each member of a team brings unique talents and experiences that contribute to the overall dynamic.

By collaborating, team members can brainstorm ideas, solve complex problems, and support one another through challenges. This collaborative spirit not only enhances productivity but also fosters a sense of belonging and camaraderie among team members.

Moreover, teamwork encourages accountability. When individuals work together, they are more likely to hold each other accountable for their contributions and commitments. This accountability can lead to higher performance standards and a stronger work ethic within the group.

Additionally, the diversity within a team can lead to more creative and effective solutions. Different viewpoints and approaches can spark innovation and drive progress, making the team more adaptable and resilient in the face of change. The power of teamwork lies in its ability to unite individuals towards a shared purpose, leveraging their combined strengths to achieve remarkable outcomes. Embracing teamwork can transform not only the results of a project but also the relationships and culture within an organization.

Sessions:

Coffee and Conversations

Building Trust - Oct 6 at 8:00 am to 8:45 am

Navigating Conflict - Oct 8 at 8:00 am to 8:45 am

Lunch and Learns

The Civility Advantage - Oct 5 at 12 noon to 12:45 pm

High Quality Connections - Oct 7 at 12 noon to 12:45 pm

What's Empathy got to do with it? - Oct 9 at 12 noon to 12:45 pm

On Demand

Teamwork Makes the Dreamwork - Oct 6 at 1:00 pm to 3:30 pm

The Human Advantage: EI at Work - Oct 7 at 9:00 am to 12 noon

Elevated Communication - Oct 8 at 1:00 pm to 3:30 pm

Participate in any of the sessions by emailing mbcustomercontact@gmail.com with the courses you wish to participate in during Customer Service Week!

Assessments

October 5 - Cognify

Cognify is a game based assessment of cognitive aptitude that is used to measure an individual's ability to acquire, retain and use new information effectively.

October 6 - Workplace Alignment Assessment (WAA)

The WAA helps you to understand the degree of alignment between the work factors you consider most important and the environment your organization provides to its employees.

October 7 - Sales Achievement Predictor (SalesAP)

The Sales Achievement Predictor (SalesAP) is a sales aptitude test that measures personality traits that are critical to success in sales and sales-related fields such as customer service, sales management, marketing, and public relations.

October 8 - Customer Service Aptitude Profile (CSAP)

The Customer Service Aptitude Profile (CSAP) is an adaptation of the Sales Achievement Predictor and measures personality traits that are critical to success in customer service and customer service-related positions. The report describes characteristics related to customer service potential and performance, such as diplomacy, cooperativeness, patience, and assertiveness.

October 9 - Emotify

Emotify is an ability-based measure of emotional intelligence that assesses a candidate’s ability to accurately perceive, understand, and manage emotions. Emotify emphasises a world-class candidate experience and features engaging, interactive assessments that immerses candidates in typical work life scenarios.

To take part in any of these assessments, contact mbcustomercontact@gmail.com to receive your secure assessment link. All results are confidential and are intended to help you improve yourself!

2026 Customer Service Week - the POWER of teamwork!

All sessions are complimentary for MCCA members in good standing.

Future members Fee Schedule:

Coffee and Conversations - $49 per session

Lunch and Learns - $49 per session

On Demand - $149 per session

Assessments - $49 per assessment

Membership has its benefits!

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