Client Services Support Representative (1 Year Term) - MBC

About the Role

POSITION SUMMARY:

The Client Services Support Representative provides administrative support to the Billing and Enrolment team. The incumbent must work well independently and work well in a team environment.

DUTIES AND RESPONSIBILITIES

• Processes enrolments and changes ensuring all enrollment procedures are properly followed and production standards are met

• Reviews daily and monthly reports

• Completes memos

• Processes, maintains and validates pre-authorized debit direct deposit information

• Forwards coordination of benefits information to appropriate department

• Maintains the procedures

• Maintains disability log and waiver of premium spreadsheets

• Assists in reviewing/processing daily and monthly underwriting reports

• Prepares letters requesting medical evidence

• Requests medical information (Paramedicals, Attending physician statements etc.)

• Assists in actioning decisions from the medical underwriter

• Assists in tracking case progress and activity in Excel

• Prepares letters to clients regarding medical underwriting decisions

• Reviews annually all claimants at EI index adjustment

• Updates take over amounts on new groups

• Attends and participates in meetings

• Identifies opportunities for process efficiency improvements and recommends process changes

• Filing

• Provide backup to all Client Services Support roles

• Performs other duties as assigned

Qualifications and Skills

• Preference will be given to applicants who have completed some post-secondary education. An equivalent combination of education and 1-2 years’ experience in an office environment may be considered

• Above average verbal and written communication skills

• Previous administrative experience an asset

• Dedicated to the principles of exceptional service, committed to responding to, anticipating, and addressing customer needs, for both internal and external customers

• Excellent interpersonal skills with a demonstrated ability to deal with all levels within the organization in a team environment and external customers.

• Self-directed, with exceptional organizational skills and a proven record of managing and prioritizing multiple tasks within varied and dynamic timelines on an ongoing basis.

• Thorough knowledge of office productivity tools including Microsoft Word, Excel, Outlook and various reporting and database applications.

• High attention to detail and accuracy.

• Capable of completing industry education programs entailing self-directed study and the writing of graded examinations.  Specific programs include but are not limited to LOMA, CEBS, and ICA. Discipline-specific study may be required in areas such as accounting, credit management, communication, etc. Enrollment in, and completion of, such courses will be encouraged.

To learn more visit: https://www2.mb.bluecross.ca/about-us/careers