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Sharing Ideas and Resources from Industry Influencers


Prioritize CX. Amplify your Business
According to recent studies, an impressive 54% of local business leaders have expressed the belief that existing customers are...
mbcustomercontact
Apr 113 min read


Measuring the Impact of Customer Service Training
Key Metrics for Evaluating Customer Service Training Effectiveness To assess the effectiveness of customer service training initiatives,...
mbcustomercontact
Apr 92 min read


CALL FOR MCCA BOARD OF DIRECTOR NOMINATIONS
CALL FOR BOARD OF DIRECTOR NOMINATIONS - Is this the LEADERSHIP opportunity for you? Â The Manitoba Customer Contact Association (MCCA)...
mbcustomercontact
Apr 82 min read
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