Sharing Ideas and Resources from Industry Influencers 

Key Metrics for Evaluating Customer Service Training Effectiveness To assess the effectiveness of customer service training initiatives,...

CALL FOR BOARD OF DIRECTOR NOMINATIONS - Is this the LEADERSHIP opportunity for you?   The Manitoba Customer Contact Association (MCCA)...

Blog by Jeremy Hyde, April 7, 2025 As return-to-office (RTO) discussions continue to dominate headlines, contact center leaders need to...