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Sharing Ideas and Resources from Industry Influencers


Measuring the Impact of Customer Service Training
Key Metrics for Evaluating Customer Service Training Effectiveness To assess the effectiveness of customer service training initiatives,...
mbcustomercontact
Apr 92 min read


CALL FOR MCCA BOARD OF DIRECTOR NOMINATIONS
CALL FOR BOARD OF DIRECTOR NOMINATIONS - Is this the LEADERSHIP opportunity for you? Â The Manitoba Customer Contact Association (MCCA)...
mbcustomercontact
Apr 82 min read


How to Defend Remote and Hybrid Work
Blog by Jeremy Hyde, April 7, 2025 As return-to-office (RTO) discussions continue to dominate headlines, contact center leaders need to...
mbcustomercontact
Apr 82 min read
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