2025 Customer Service Week - Assessments

During CSW, MCCA assessments are complimentary. More details on this service can be located at - https://www.mbcustomercontact.org/evaluations.

2025 CSW Assessment Promotion Calendar -

Oct 6

Criteria Basic Skills Test (CBST) - measures the basic math and verbal skills that are required to succeed in a wide variety of entry-level jobs.​

Link: https://www.ondemandassessment.com/o/JB-78GW7RNY0/landing?u=38794

Oct 7

Employee Personality Profile (EPP) - a general personality inventory that measures twelve personality traits that provide valuable insights into a person's work styles and how they are likely to interact with co-workers, management and customers.

Link: https://www.ondemandassessment.com/o/JB-19UXPPSZ9/landing?u=38794

Oct 8

Emotify is an ability-based measure of emotional intelligence that assesses a candidate’s ability to accurately perceive, understand, and manage emotions.

Link: https://www.ondemandassessment.com/o/JB-V7ZGEQ24I/landing?u=38794

Oct 9

Cognify is a game-based assessment of cognitive aptitude that is used to measure an individual's ability to acquire, retain and use new information effectively.

Link: https://www.ondemandassessment.com/o/JB-OTNYWMG7R/landing?u=38794

Oct 10

Customer Service Aptitude Profile (CSAP) - An adaptation of the Sales Achievement Predictor and measures personality traits that are critical to success in customer service and customer service-related positions. 

Link: https://www.ondemandassessment.com/o/JB-HTCUCFZX7/landing?u=38794

All assessments are confidential. Results will only be shared with the participant.

MCCA Team