Administrative Professionals Day

Each year, Administrative Professionals Day is observed on the Wednesday during the final full week of April. In 2025, this day falls on Wednesday, April 23rd.

Each year, the Manitoba Contact Centre Association (MCCA) takes the opportunity to pause and recognize the invaluable contributions that Administrative Professionals make to the Contact Industry in Manitoba.

This annual acknowledgment serves not only as a celebration of their hard work and dedication but also highlights the essential role these professionals play in ensuring the smooth operation and success of contact centres across the province.

Administrative Professionals are often the backbone of these organizations, managing tasks that range from coordinating schedules and maintaining records to facilitating communication between various departments and ensuring that customer interactions are handled efficiently. Their ability to multitask and adapt to the dynamic environment of the contact industry is crucial, as they often serve as the first point of contact for clients and customers, setting the tone for the entire customer experience.

MCCA's recognition of these individuals underscores the importance of their expertise and the positive impact they have on both their teams and the overall performance of the contact centres. This special day not only honors their achievements but also fosters a sense of community and appreciation within the industry, encouraging ongoing professional development and collaboration among Administrative Professionals in Manitoba.

MCCA provides various courses to aid in the professional growth of these champions, fostering a dynamic community.

Courses include (but are not limited to) -

Conducting Effective Meetings

Conflict Navigation

Creating a Healthy Work Environment

Customer Service Professional

Dealing with Difficult People

Delegation

Developing Personal Accountability

Effective Emails

Elevated Communication

Emotional Intelligence

Facilitation Skills

Influence - the skill of persuasion

Interpersonal Skills

The 3M's

Making Better Decisions

Negotiation

Telephone Etiquette

Writing for the Workplace.

Let MCCA help you - connect with knowledge!

For more information on the work we do to support Administrative professionals contact MCCA at events@mcca.mb.ca.