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​We are the heart of the customer service and CX community; a community that is designed to be collaborative by default, sharing knowledge and inspiring curious minds to deliver customer service excellence.



The Customer Contact Industry is unique because it touches all other industries, giving us a diverse perspective on customer service. We have designed tools and techniques that work in any industry by focusing on WHAT to do but more importantly HOW to do it. Sprinkle in WHY the techniques work, WHEN to use them and WHO benefits from them and you have adaptable skills to use with anyone in any situation!


New courses added for 2024:

FISH Philosophy

Responsibility Matrix

Unlocking Employee Potential

The "S" Word

Stress Busters

A Helping Hand

Power Skills

Elevating the Customer Experience

True Colors



Looking for something a bit different?


Why invest in customized training?

When it comes to training, it’s important to cover the basics and set a good foundation. However, only covering the basics or “check-the-box” solutions could leave your people short on skills, as the content often lacks the connection back to their specific job roles and responsibilities. When learners cannot connect the training content back to their daily responsibilities, they are often unable to apply the new knowledge they received.

By adding solutions tailored and customized to your organization’s unique needs, you can create more opportunities for your people to gain the skills they need to perform and develop in their roles. By giving your people the skills they need to feel and perform successfully, they can be better positioned and motivated to help their organization achieve the goals you’ve established.

Start the conversation today! Send us a quick email to start your professional development journey at events@mcca.mb.ca.


Other training categories:


Personal Development

Customized Learning

Leadership Development

Administrative Professionals

Customer Contact

Applied Management

Customer Service Professional







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