MCCA Annual General Meeting
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ANNUAL GENERAL MEETING
June 16, 2026 - 5:30 pm
Caboto Centre
1055 Wilkes Avenue
Winnipeg, Manitoba
Food and Refreshments – 5:30 pm to 6:00 pm
Meeting starts at 6:00 pm
Meeting Agenda
1. Welcome Message – MCCA Board of Director’s Chair
2. Presentation - "Making Accountability Safe"
Making Accountability Safe
In today’s fast-paced Contact Centre environment, performance depends on more than metrics—it depends on people feeling safe to speak up, learn, and support one another. This session on psychological safety, grounded in the principles of Crucial Accountability, empowers participants to take ownership of how they show up in everyday conversations.
Rather than avoiding difficult discussions or defaulting to blame, learners will build practical skills to “make it safe”—fostering trust, improving communication, and addressing challenges with clarity and respect. The result is a stronger, more resilient team culture where accountability and psychological safety work hand in hand to drive better outcomes for both employees and customers.
3. Call to Order
4. Approval of Meeting Agenda
5. Approval of 2025 AGM Meeting Minutes
6. Annual Report
7. Bylaws
8. Board of Director Nominations
9. Other Business
10. Adjournment
11. Networking
MCCA acknowledges the work we do to support a thriving Industry takes place on the traditional lands and waterways of the Anishinaabeg, Oji-Cree, Dakota, and Dene Peoples as well as the National Homeland of the Red River Métis. We respect the treaties made here and are grateful to work, live, and play on this land.