Skills for Managing Customer Service Performance - one positive step forward in completing a recognized University of Manitoba certificate program. In this 36-hour course, students will focus on the key skills for effectively managing customer service professionals through change, challenges and successes. Participants will learn to define what employees need to be successful, how to set and communicate clear expectations, and link corporate goals to employee goals.
Learn more at https://www.mbcustomercontact.org/applied-management.
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