Customer Service Week
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What is Customer Service Week?
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CSW
Customer Service Week is an annual event that is dedicated to recognizing and celebrating the vital role that customer service professionals play in the success of businesses and organizations across various industries. It serves as an opportunity for companies to acknowledge the hard work and dedication of their customer service teams, who are often the frontline representatives of their brands.
During Customer Service Week, organizations engage in a variety of activities designed to boost morale, enhance team spirit, and improve customer service skills. These activities may include workshops, training sessions, team-building exercises, and fun celebrations such as themed parties or recognition ceremonies. Many companies also take this opportunity to reward outstanding employees with awards or public acknowledgment for their exceptional service and commitment to customer satisfaction.
Customer Service Week serves as a reminder for businesses to reflect on their customer service strategies and practices. It encourages organizations to assess their customer service policies, gather feedback from customers, and implement improvements where necessary.
Customer Service Week is more than just a celebration; it is a significant event that highlights the critical role of customer service in achieving business goals. It provides a platform for organizations to invest in their staff, improve service delivery, and ultimately enhance the overall customer experience.
Learn, Grow and Succeed
Customer Service Week (CSW) is an opportunity to celebrate and recognize your customer service professionals who build lasting relationships by delivering excellent service all year round.
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Let’s celebrate the people who make customer service happen. During Customer Service Week, we will host daily events designed to celebrate customer service professionals who are essential to a successful customer service Industry.
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How is your organization planning to celebrate?
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This week is all about shining a spotlight on the incredible customer service your team delivers. It’s a time to recognize the hard work and dedication of the employees who keep customers happy and loyal.
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Customer Service Week offers plenty of opportunities to show your gratitude in creative and meaningful ways. Whether it’s through heartfelt messages, fun team-building activities, or even a little friendly competition, we’ve got you covered with some playful ideas to make this Customer Service Week unforgettable.
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After all, your customer service team deserves more than just a “thank you” — they deserve a standing ovation.
MCCA seeks to support the Industry by providing free professional development opportunities during the week, along with the chance to complete self evaluations and assessments.
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Below is our selection of courses and assessments designed to support your team. Through these opportunities, we aim to help your team learn, grow, and excel in their roles.
Customer Service Week Schedule
Assessments
Monday
Criteria Basic Skills Test (CBST) - measures the basic math and verbal skills that are required to succeed in a wide variety of entry-level jobs.​
Tuesday
Employee Personality Profile (EPP) - a general personality inventory that measures twelve personality traits that provide valuable insights into a person's work styles and how they are likely to interact with co-workers, management and customers.
Wednesday
Emotify is an ability-based measure of emotional intelligence that assesses a candidate’s ability to accurately perceive, understand, and manage emotions
Thursday
Cognify is a game-based assessment of cognitive aptitude that is used to measure an individual's ability to acquire, retain and use new information effectively.
Friday
Customer Service Aptitude Profile (CSAP) - An adaptation of the Sales Achievement Predictor and measures personality traits that are critical to success in customer service and customer service-related positions.
Professional Development
9:00 AM to 12:00 noon
The Platinum Rule
During this session, you will distinguish between the Golden Rule and the Platinum Rule, and identify personal communication and work style preferences.
1:00 PM to 3:30 PM
What's Empathy Got to do With it!
Empathy is a soft, sometimes abstract tool in our toolkit that can lead to hard, tangible results
Customer Service Professional
Customer Service Professional training provides participants with a firm foundation in the standards and strategies for success within the customer service/customer enhancement industry. This course promotes self-reflection on existing behaviours and outlines best practices and strategies for communication, including tactics for both handling and understanding difficult customers.
The "S" Word
During this session, you will discover the following: methods for selling, the significance of understanding your product or service, getting to know your customer, comprehending customer needs and desires, and establishing trust with your customers.
Emotional Intelligence
In this workshop, we explore the key components of emotional intelligence: Self-Awareness, Self-Management, Social Awareness, Internal Motivation and Social Skills.
Customer Service Professional
Customer Service Professional training provides participants with a firm foundation in the standards and strategies for success within the customer service/customer enhancement industry. This course promotes self-reflection on existing behaviours and outlines best practices and strategies for communication, including tactics for both handling and understanding difficult customers.
Dealing with Difficult People
In this workshop, you will explore the distinction between rudeness and mere meanness, and why it is significant in the workplace. Identify how culture influences our view of rudeness and civility.
Participate in any of our CSW sessions and have your name entered into our CSW draw for the chance to win a $250 prepaid visa gift card.
Assessment links will be available on the associated day. ​All test results will be sent to the person who completed the test and will remain confidential.
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Use the REGISTER tab below to sign up for any of the professional development opportunities.
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REGISTER!
Remember: a team that feels valued is more likely to deliver exceptional customer service and stay on your team. By participating in a few of our MCCA customer week activities, you can engage your team while fostering a culture of support and appreciation — with or without donuts.
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Register at the link below!
Learning Sessions
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Platinum Rule
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During this session, you will distinguish between the Golden Rule and the Platinum Rule, and identify personal communication and work style preferences. You will also learn how to apply the Platinum Rule in workplace interactions and develop strategies to adapt communication styles to suit others' preferences.
What's Empathy Got to do With it!
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Empathy is a soft, sometimes abstract tool in our toolkit that can lead to hard, tangible results. Reasoning helps us understand another person's thoughts, feelings, reactions, concerns, motives. This means truly making an effort to stop and think for a moment about the other person's perspective in order to begin to understand where they are coming from.
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Customer Service Professional
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Customer Service Professional training provides participants with a firm foundation in the standards and strategies for success within the customer service/customer enhancement industry. This course promotes self-reflection on existing behaviours and outlines best practices and strategies for communication, including tactics for both handling and understanding difficult customers.
The "S" Word
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Everyone engages in sales in some form! During this session, you will discover the following: methods for selling, the significance of understanding your product or service, getting to know your customer, comprehending customer needs and desires, and establishing trust with your customers.
Emotional Intelligence
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Emotional Intelligence is the ability to manage ourselves and our relationships effectively by identifying, assessing, and managing the emotions of oneself, others, and groups. In this workshop, we explore the key components of emotional intelligence: Self-Awareness, Self-Management, Social Awareness, Internal Motivation and Social Skills.
Dealing with Difficult People
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In this workshop, you will explore the distinction between rudeness and mere meanness, and why it is significant in the workplace. Identify how culture influences our view of rudeness and civility. Grasp the difference between challenging individuals and challenging situations. Learn how to foster an emotionally healthy environment and the importance of empathy in tough situations.
