Elevating the Customer Experience

In our ever-evolving world, CX has emerged as a critical differentiator for companies in a whole range of industries. While providing good customer service is essential and expected, transforming it into a great customer experience can set you apart from the competition. Customers expect organisations to provide better value and experiences that enrich their lives.

What you will learn:

1. Skills for active listening and empathy
2. Tips for personalisation and tailored engagement
3. Proactive and effective communication strategies for success
4. Dealing with feedback - improving your service skill set
5. Employee empowerment

In today’s often highly competitive industry landscape, delivering good customer service is simply not enough to stand out, nor is being great in only a few CX strategies. To truly excel, you should look at how you operate across all strategies and turn good customer experiences into great ones. By actively listening to your customers, personalising interactions, proactively communicating, continually improving and empowering your employees, you can create exceptional customer experiences that foster loyalty, trust and long-term partnerships.

Session dates:

• September 12, 2024 - 9 am to 12 noon
• October 23, 2024 - 9 am to 12 noon
• November 27, 2024 - 9 am to 12 noon

Registration fees:

Members: $129

Future Members: $229

To register for any of these sessions connect with events@mcca.mb.ca.