About the Role
Afterhours Care Access Representative - Winnipeg
Do your life’s best work with us!
The Care Access Representative plays a vital role in delivering a seamless and positive experience for clients, families, and care providers by managing the scheduling of direct care staff (Personal Support Workers, Health Care Aides, and Nurses) within a high-volume contact center environment. In this dynamic role, representatives handle chats, inbound and outbound calls, data entry and intake, responding to scheduling requests, resolving issues, and ensuring continuity of care.
As the primary point of contact, the Care Access Representative must excel in problem-solving, communication, and multitasking to effectively coordinate care while balancing client needs and staff availability. By maintaining strong relationships with clients, families, care providers, and referral sources, they contribute to the delivery of high-quality, person-centered care.
We are currently seeking individuals who have the following availability:
Weekday Mornings - (Monday-Friday): 0430-1100 and 12 Hour Availability every Weekend (Saturday/Sunday + Statutory Holidays) between 0530-2300
Weekday Evenings - (Monday-Friday): 1400-2300 and 12 Hour Availability every Weekend (Saturday/Sunday + Statutory Holidays) between 0530-2300
Mandatory to work on Statutory Holidays, including the August long weekend and Boxing Day.
This position will be hybrid, a combination of remote and in office work with a possibility to return to office Full-time.
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work in MANITOBA
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