About the Role
Clerk B – Billing Representative
Department: Water and Waste
Division: Customer Engagement and Strategic Services
Designated Work Location: Remote with Designated Work Location (4th floor, 185 King St)
Position Type: Up to 5 permanent positions being filled on a temporary basis
Salary: $1,798.30 - $2,105.55 bi-weekly as per the Clerk B classification within the C.U.P.E Collective Agreement
Posting No: 125424
Closing Date: January 15, 2025
Providing a wide range of services to over half of all Manitobans, The City of Winnipeg is one of the largest employers in Manitoba. We provide a comprehensive range of benefits and career opportunities to our employees. These include competitive salaries, employer-paid benefits, dental and vision care, pension plans, and maternity/parental leave programs. Additionally, we offer education, training, and staff development opportunities to ensure that our employees are equipped with the necessary skills to advance in their careers.
Our Benefits web page provides detailed information about the benefits we offer, and we encourage you to visit it for further information at City of Winnipeg Benefits. We take pride in fostering a respectful, diverse, safe, and healthy workplace where our employees can thrive and achieve their full potential.
Flexible work arrangements, which may include flexible hours, remote work, or a hybrid of remote work may be available; subject to review and approval. Please note that Employees who are approved to work remotely are responsible for and must demonstrate that they are available to return to their Designated Work Location and/or other work location to attend meetings or attend other tasks that occur in person.
The City is committed to attracting and retaining a diverse skilled workforce that is representative and reflective of the community we serve. Applications are encouraged from equity groups that have been and continue to be underrepresented at the City; Indigenous Peoples, Women, Racialized Peoples, Persons with Disabilities, 2SLGBTQQIA+ Peoples and Newcomers are encouraged to self-declare.
Requests for Reasonable Accommodation will be accepted during the hiring process.
Preference to internal applicants may be applied.
As the Clerk B – Billing Representative you will:
Respond to customer inquiries and concerns in a courteous and positive manner, verbally and in writing, by:
- Determining and clarifying the nature of calls/emails and what action is required
- Resolving situations at the initial point of contact, if possible
- Explaining departmental policy and procedures in detail (including rationale)
- Searching accounts and explaining billings and adjustments
- Taking applications and cancellations for service
- Obtaining and entering meter readings into the Customer Care and Billing System and calculating consumption to determine normal usage
- Exploring reasons for higher or lower than normal water consumption
- Calculating and explaining consumption/cost difference between estimated bills and customer provided meter readings
- Arranging acceptable payment when customers are unable to pay by the billing due date
- Determining the need for meter inspections and scheduling appointments
- Initiating customer service requests through work management system
- Initiating outbound contact with customers to provide courtesy information
2. Perform account research, as required.
3. Perform other related duties consistent with the classification, as required.
APPLY ONLINE, including all documentation listed below:
Current resume (Required).
Applications submitted without REQUIRED documentation will not be considered.
*Your application documents must clearly indicate how you meet the qualifications of the position.*
work in MANITOBA
Where opportunity and job seekers meet!
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