About the Role
The Client Benefit Specialist (CBS) is given full responsibility for providing support and benefits administration services to our clients. The CBS will be accountable for the overall long-term satisfaction for the customer. The role will maintain accountability for the implementation and outsourcing administration, business requirements and testing of system enhancements, developing and reengineering of business processes and acting as a subject matter expert for outsourced administration and our supported systems.
What you will do:
Act as a liaison between outsourced clients and the organization which includes:
Lead a Benefits Administration Team
Coordinate annual flexible plan re-enrolment activities
Act as a client plan administrator
Provide business and technical support to the client
Establish administrative processes and procedures with outsourced clients and non-outsourced clients
Deal directly with the Group Customer Office, the client’s management and IS groups, and their group insurance consultant
Provide superior customer service support to outsourced clients with respect to day-to-day administration of their employee benefit plans
Participate in new client implementations and business process improvements, including analysis and setup of the client’s benefit plan
Gather client requirements for payroll, HRIS electronic feeds, and reporting needs
Collaborate with Canada Life IS team and investigate technical issues related to GroupNet Flex system
Train resources required for start-up of new clients and for annual re-enrolments
Train clients and provide ongoing support on use of GroupNet Flex system
Provide second level support to the Benefits Administration Solutions and GroupNet Flex call centre
Business travel may be required from time to time
What you will bring:
The Client Benefit Specialist role is a position that requires an intermediate level of group insurance knowledge, superior customer service and analytical thinking.
Business related post-secondary education or an equivalent combination of education and experience, e.g. Human Resources, CEBS
Strong technical skills, e.g. Excel, Access, Word
Bilingual French and English (both written and oral) is an asset
Excellent critical thinking and problem-solving abilities
Superior interpersonal skills demonstrated through excellent communication skills and building and maintaining efficient and effective relationships
Attention to detail with strong time management and organizational skills
Ability to multi-task and prioritize tasks with competing deadlines
Knowledge of Group Life and health products and processes considered an asset
Basic knowledge of accounting and aptitude for mathematics is an asset
Reliability Status security clearance - this is a personnel security status that is required before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website
The base salary for this position is between $50,400.00 - $75,600.00 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.
Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.
work in MANITOBA
Where opportunity and job seekers meet!
%20(1).png)