About the Role
As a Customer Relations Specialist in our Group Customer Contact Services department you’ll be responsible for providing courteous, accurate and timely responses to incoming benefit inquiries. This is an extremely important role within the Canada Life team as you are often the first point of contact for plan members with questions. You’ll partner closely with other departments in making our members feel valued and appreciated!
The department operates from 8:00 am to 8pm (EST), Monday to Friday, which means no late evenings and no weekends! We are closed on statutory holidays too. You’ll also benefit from many advantages, such as:
Full time hours
Paid six-week training program, followed by 2-3 weeks of mentorship
Three paid Personal days, paid vacation, and a wellness account
Option to participate in the Share Ownership Program
Bonus plan based on your individual performance
Education reimbursement program $2,000 (annually)
Career advancement options
Being a part of a great team!
As part of our team you will:
Effectively troubleshoot/resolve medical, dental and drug telephone/email inquiries using various systems and tools in a timely fashion
Provide accurate responses to plan members, medical and dental providers, and plan administrators, while maintaining the highest level of customer service
Actively participate in an ongoing learning environment where you’ll receive developmental opportunities
Does this sound like you?
You have superior customer service skills and are an effective listener
You are resilient and able to handle the stress of a ‘real-time’ environment
You have a natural curiosity and are a critical thinker
You have an optimistic outlook and have a positive approach to work
You possess strong organizational and time management skills
You have excellent Microsoft Office skills and an ability to learn multiple computer systems, both Windows based and other
You have strong written communication skills
You’ve demonstrated the ability to solve problems through investigation and make timely decisions
You have a high school diploma or equivalent
Bilingual (French/English) is an asset
1) Home Network WIRED (LAN Cat5e or higher cable) directly from CL Laptop to Home Router/modem. 2) Internet Service Provider (ISP) minimum connection: 50MB Download & 5MB Upload speeds (speedtest.net screenshot to confirm) 3) Note: 250MB bandwidth per month usage or higher may be consumed
Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Montreal, Regina, London, Winnipeg.
Be your best at Canada Life