Customer Service Representative - Call Centre - eCom Customer Care

About the Role

eCom Customer Care provides customer service to over 200,000 customers around the world per year. You can expect a supportive, friendly and fun, work environment when you join our growing team.

Our Customer Service Representatives (CSRs) are responsible for delivering fast & effective customer service to new and existing clients while promoting a variety of products and services.

Principal Duties & Responsibilities:

• Manage a large volume of customer calls in an inbound and outbound call center environment

• Follow communication “scripts” when handling different customer calls

• Identify customers’ needs, clarify information and provide solutions and/or alternatives to their needs or issues

• Educate customers on product benefits, availability and pricing options

• Seize opportunities to upsell products and make sales when they arise

• Utilize a customer management system to document call and sale details

• Meet or exceed established personal targets across a variety of metrics

• Creates a “seamless” experience for customers by assisting co-workers in all departments

Job Requirements:

• Previous experience in a customer service or sales role

• Strong phone and verbal communication skills along with active listening

• Experience with computer data entry and using customer management software

• Ability to multi-task, set priorities and manage time effectively

• Skills related to sales and handling objections

• Minimum Grade 12 education or GED equivalent.

• Ability to fluently communicate in English with customers on the phone

• Recommended Canadian Language Benchmark of Stage II Intermediate: CLB 5+

• Legal Ability to work in Canada

The successful CSR candidates will have extensive training & one-on-one coaching to ensure they succeed in their new role. They will be joining a high-energy & supportive team of 100+ CSRs taking inbound customer requests through phone, email and live chat.

As an employee of eCom Customer Care, you can look forward to:

• Health & dental benefits

• Shift availability varying Monday through Sunday between 7:00 am and 6:00 pm

• Small training classes

• Discounted monthly transit passes (EcoPass)

• Casual dress code

• Social Committee Events

Job Types: Permanent, Full-time

Salary: $15.00 per hour

Benefits:

• Casual dress

• Commuter benefits

• Company events

• Dental care

• Extended health care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift

• Day shift

• Evening shift

• Holidays

• Weekends as needed

Supplemental pay types:

• Commission pay

• Overtime pay

Application question(s):

• Are you legally entitled to work in Canada?

• Do you have open availability Monday to Sunday between 7:00 am and 6:00 pm?

• English Language Proficiency: Beginner, Intermediate or Fluent

Experience:

• customer service: 1 year (preferred)

Language:

• Spanish (preferred)

Work Location: In person

Apply at https://www.ecomcc.ca/.