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Customer Service Representative - Call Centre - eCom Customer Care

About the Role

eCom Customer Care provides customer service to over 200,000 customers around the world per year. You can expect a supportive, friendly and fun, work environment when you join our growing team.

Our Customer Service Representatives (CSRs) are responsible for delivering fast & effective customer service to new and existing clients while promoting a variety of products and services.

Principal Duties & Responsibilities:

  • Manage a large volume of customer calls in an inbound and outbound call center environment

  • Follow communication “scripts” when handling different customer calls

  • Identify customers’ needs, clarify information and provide solutions and/or alternatives to their needs or issues

  • Educate customers on product benefits, availability and pricing options

  • Seize opportunities to upsell products and make sales when they arise

  • Utilize a customer management system to document call and sale details

  • Meet or exceed established personal targets across a variety of metrics

  • Creates a “seamless” experience for customers by assisting co-workers in all departments

Job Requirements:

  • Previous experience in a customer service or sales role

  • Strong phone and verbal communication skills along with active listening

  • Experience with computer data entry and using customer management software

  • Ability to multi-task, set priorities and manage time effectively

  • Skills related to sales and handling objections

  • Minimum Grade 12 education or GED equivalent.

  • Ability to fluently communicate in English with customers on the phone

  • Recommended Canadian Language Benchmark of Stage II Intermediate: CLB 5+

  • Legal Ability to work in Canada

The successful CSR candidates will have extensive training & one-on-one coaching to ensure they succeed in their new role. They will be joining a high-energy & supportive team of 100+ CSRs taking inbound customer requests through phone, email and live chat.

As an employee of eCom Customer Care, you can look forward to:

  • Health & dental benefits

  • Shift availability varying Monday through Sunday between 7:00 am and 6:00 pm

  • Small training classes

  • Discounted monthly transit passes (EcoPass)

  • Casual dress code

  • Social Committee Events

Job Types: Permanent, Full-time

Salary: $15.00 per hour


  • Casual dress

  • Commuter benefits

  • Company events

  • Dental care

  • Extended health care

Flexible Language Requirement:

  • French not required


  • 8 hour shift

  • Day shift

  • Evening shift

  • Holidays

  • Weekends as needed

Supplemental pay types:

  • Commission pay

  • Overtime pay

Application question(s):

  • Are you legally entitled to work in Canada?

  • Do you have open availability Monday to Sunday between 7:00 am and 6:00 pm?

  • English Language Proficiency: Beginner, Intermediate or Fluent


  • customer service: 1 year (preferred)


  • Spanish (preferred)

Work Location: In person

Apply at

work in MANITOBA

Where opportunity and job seekers meet!

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