About the Role
Customer Service Representative
HEB Manitoba has recently launched an exciting member records administration system that provides new and improved centralized services for all of our HEB membership.
The Customer Service Representative will handle inbound calls from our membership and provide administrative assistance for our benefit plans in addition to supporting our members with our new selfservice portal.
Are you passionate about providing exceptional service and solving customer problems? We are looking for dedicated individuals to join our call center team! As a Customer Service Representative, you will play a key role in delivering high-quality support to our valued members, addressing inquiries, resolving issues, and ensuring an outstanding experience every time. If you're a great communicator, thrive in a fast-paced environment, and are committed to making a positive impact, we'd love to hear from you!
As a Customer Service Representative, you will:
Learn about the Pension and Benefit Plans offered by HEB Manitoba
Investigate and troubleshoot member questions and concerns
Strive to achieve First Call Resolution whenever possible
Receive inbound and place outbound calls
Provide preliminary information about HEB Manitoba Pension and Benefit Plans
Maintain detailed records of member interactions on the organizational database
Other duties as assigned
Please submit your resume and cover letter by Friday, January 17, 2025 at 4:00PM to hr@hebmanitoba.ca.
work in MANITOBA
Where opportunity and job seekers meet!
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