Full Time Inbound CSR (English and Bilingual required) - TWCC

About the Role

Position: Full-Time Inbound Customer Service Representative (English and Bilingual Required) 

If you are looking to join a dynamic and diversified team in a fast paced environment that values and respects both its customers and employees then Tribal Wi-Chi-Way-Win Capital Corporation (TWCC) will be an excellent fit for you. TWCC has opportunities for Customer Service Representatives within its Contact Centre (Hybrid, 3 days work from home, 2 days in office weekly) with paid training commencing in February 2024.

Job Overview: 

Successful candidates will provide exceptional service to customers requiring information, support and guidance in an inbound Contact Centre with no sales component. All successful candidates will complete 5 days of self-led training starting at $16.30/hour, but can earn up to $18/hour in total compensation to start plus incentives.

Summary of Accountabilities: 

▪ Meet or exceed established performance targets/KPI’s; 

▪ Provide complete and accurate information in a professional, courteous and pleasant manner; 

▪ Identify customer’s needs through effective probing and listening; 

▪ Recommend appropriate options and solutions to fulfill customer’s need; 

▪ Complete post call documentation accurately and timely.

Required Skills and Attributes: 

• Excellent customer service skills providing a positive customer experience with every call; 

• Proven effective communication skills (listening/verbal/interpretation); 

• Multi skilling (reading, keying and listening); 

• Strong keyboarding and computer skills including an ability to assist with smart phone and multiple PC applications (ie. internet and smart phone navigation); 

• Ability to function in a dual monitor and multi program computer setup; 

• Drive for helping customers and providing engaging, polite, professional and helpful service; 

• Team player; coachable and open to feedback

TWCC will conduct, at no cost to the applicant, a Personal Enhanced Reliability Check (PERC) clearance issued by the Government of Canada. Candidates will be required to provide 2 pieces of valid Government ID prior to employment. 

Please upload a personal resume via https://careers.twcc.ca/.