About the Role
At CWB, we strive to build value for the people who choose us every day: our people, our clients and our investors. We do this by holding true to the values that guide us. We put people first and build relationships with intention. We seek out and embrace new ideas, knowing that better is always possible. We believe that how we do things is as important as what we do. And we harness the power of inclusion. Our culture is who we are and how we show up - as individuals and as a team - to accomplish our strategy.
Insurance Administrator, Bilingual
Everyday Flexibility ▪ Flexible Work Arrangements
Term - 12 months
For additional information, please contact the recruiter for a complete job description.
CWB National Leasing. Equipping your business for growth.
CWB National Leasing is Canada's largest and longest-standing equipment financing company – helping business customers secure equipment with our full range of financing services in agriculture, construction, transportation, forestry, health care, commercial, and golf and turf equipment industries. We're Canada's equipment financing experts!
The Insurance Administrator, Bilingual provides excellent customer service through the timely and accurate processing of insurance policies and vehicle registrations, including renewals, cancellations, and expirations, as well as maintain excellent interdepartmental relationships.
Attention to detail. Customer service excellence. Highly accountable.
Verify assets are insured and registered as per requirements
Review and process external polices to ensure coverage as per requirements
Update Felix to reflect correct coverage
Follow up with insurance agents and lessees to obtain corrections to insurance policies that do not meet lease requirements
Review insurance cancellations and contact customer and/or insurance agent to follow for new policy
Escalate insufficient coverage issues to Collections following appropriate procedures
Collect confirmation of insurance on asset ineligible for Loss Damage Waiver program
Process insurance letters, insufficient insurance notices, and final notices as required
Respond to customer inquiries
Maintain Loss Damage Waiver (LDW) program on eligible leases, starting, removing, or restarting program as applicable throughout the life of a lease
Quote Loss Damage Waiver Fees & Implement early start of Loss Damage Waiver Fees on requests
Prepare LDW start or restart notices as required
Approve credit of up to 6 months Loss Damage Waiver Fees at discretion
Coordinate refunds to customers where applicable and apply Loss Damage Waiver credits to appropriate billings
Prepare Power of Attorney documents for vehicle registrations upon customer requests, understanding all provincial nuances
Review and accept registration documents
Follow up for terminated registration in applicable provinces
Communicate with provincial registry offices to assist in the registration of assets
Understanding of Business Origination Policy Manual policies as they pertain to insurance
Act as a collaborative team player focused on process improvement, relationship building, and open communication
Foundational knowledge and experience to grow from
Post secondary education or equivalent work/training experience
General Insurance Essentials Course completion or equivalent insurance industry courses are considered an asset
2+ years of customer service or office administration experience
Prior insurance industry experience considered an asset
Bilingual (French/English) language skills are required
Skills and competencies that will take you further
Outstanding customer service skills with the natural ability to build relationships at all levels of the organization
Strong analytical skills and a keen attention to detail
Capability to think proactively and resolve problems logically and efficiently
Excellent communication, interpersonal and organizational skills
Comfortable having difficult conversations or handling challenging situations
Ability to work independently or in a team environment
Why work with us?
Winners of Canada’s Most Admired Corporate Culture 2021
& recognized as one of 50 Best Workplaces in Canada by Great Places to Work 2021
Values driven people first benefits
Wellness matters. We offer an award-winning benefits package that includes hybrid work environments, everyday flexibility, 100% company-funded health coverage, health care spending account, a flexible wellness program & generous time-away options to unplug, rest & recover. Bring your whole self to work. Inclusion is a journey requiring practice & experience to result in a powerful outcome. Your perspective matters & voice will be heard. Find a community within the CWB family in our employee represented groups. Career development. We invest in our employees’ development to help them reach their professional goals with organization wide Coaching services. Strategic career design is an investment in our core asset – our people. Innovation. Learn. Grow. Enhance. At CWB, we pay to win. When we fail, we fail forward. Recognition. Peer-to-peer recognition programs for “in the moment” and monumental wins. Community giving. Make a difference. Drive economic prosperity in your community. Get involved. Volunteer. Fundraise. All with CWB support. ESG & sustainability focused. Be proud of where you spend, work & invest. Financial rewards. Base salary & pay for performance incentives. Retirement investment strategy. You can’t work forever! So, we’ve got you covered. Company ownership. No greater sense of motivation & empowerment than being an owner! Find your “why” at cwbcareers.com
Equip your career with CWB National Leasing. Apply today.
As an equitable employer, CWB Financial Group is committed to providing a safe and inclusive environment where a diverse workforce thrives. You are welcomed and encouraged to bring your whole self to work. Dignity, respect and equality are non-negotiables. If you require accommodation during any part of the recruitment or selection process, please reach out.
* Position closes at 12:01am on the close date identified below.