The relationships you build with your customers must become memorable experiences in the customer’s mind and perception. You want to develop a customer hunger for your style of service and caring that brings them back again and again.
Your training experience needs to be memorable for your customer service participants also, leaving them with the necessary knowledge and skills and ability to professionally transfer what was learned in the classroom setting to their normal, everyday behavior in the workplace while complementing and enhancing performance.
Your attitude permeates absolutely everything you do. You own your attitude and it establishes and reflects your professionalism, caring, focus, and passion to deliver excellent customer service. This is demonstrated every day and with each customer contact.
Learn more about these customer service excellence activities by connecting with MCCA at email@example.com. We are here to help.
attitude check - promoting positive behavior and an awareness that we are all in this together
whose attitude - we've all been there
both sides of change - dealing with change